Tips & tricks
Whether it’s speed, range or stability, these tips will ensure you get the most out of your Internet connection.
Give your Wi-Fi waves enough space to move unhindered!
To do so, it’s best to put the modem in a slightly elevated position, so that its reach isn’t restricted by furniture and other obstacles.
By the way: the modem works best if it is freestanding and not hidden in a drawer or on a shelf.
The front of your modem (where the little lights are) should always be facing the room. With this in mind, please do not position your modem facing the wall or a piece of furniture.
The device is optimally positioned when standing on its «feet» – as per the manufacturer guidelines.
Your modem likes to be alone. The following devices should not be too close to it, because they can impair the quality of a wireless Internet connection.
Base station of a cordless phone
You will obtain the fastest and most stable Internet connection if you connect your computer to the modem with a network cable (Ethernet) instead of using the Wi-Fi.
Frequency band: 2.4 GHz or 5 GHz?
A frequency band refers to a particular frequency range within which signals can be sent. The 2.4 GHz network has a wider range but is slower. The 5 GHz network is faster but does not reach as far. Generally speaking, however, the 5 GHz network is used less and therefore offers a better connection.
Good to know:
Both frequency bands – 2.4 and 5 GHz – are activated at the same time on the Connect Box 1 or 2. The modem selects the better frequency automatically.