Optimize Wi-Fi

Tips & tricks


Whether it’s speed, range or stability, these tips will ensure you get the most out of your Internet connection.

Location of the modem

Give your Wi-Fi waves enough space to move unhindered!

To do so, it’s best to put the modem in a slightly elevated position, so that its reach isn’t restricted by furniture and other obstacles.

By the way: the modem works best if it is freestanding and not hidden in a drawer or on a shelf.

Orientation of the modem

The front of your modem (where the little lights are) should always be facing the room. With this in mind, please do not position your modem facing the wall or a piece of furniture.

The device is optimally positioned when standing on its «feet» – as per the manufacturer guidelines.

Avoiding sources of interference

Your modem likes to be alone. The following devices should not be too close to it, because they can impair the quality of a wireless Internet connection.

  • Base station of a cordless phone

  • Baby monitor

  • Microwave

  • Bluetooth devices

  • Security cameras

LAN instead of Wi-Fi

You will obtain the fastest and most stable Internet connection if you connect your computer to the modem with a network cable (Ethernet) instead of using the Wi-Fi.

Modem settings

Frequency band: 2.4 GHz or 5 GHz?

A frequency band refers to a particular frequency range within which signals can be sent. The 2.4 GHz network has a wider range but is slower. The 5 GHz network is faster but does not reach as far. Generally speaking, however, the 5 GHz network is used less and therefore offers a better connection.

Good to know:

Both frequency bands – 2.4 and 5 GHz – are activated at the same time on the Connect Box 1 or 2. The modem selects the better frequency automatically.