Insurances – Sunrise smart protect and Sunrise surf protect

Start of insurance protection

• Insurance protection goes into effect upon the conclusion of the insurance contract (date of the contract/sales receipt).

• When a number is ported, the insurance protection begins when the phone number is actually changed.

• If the insurance is not taken out with the mobile phone subscription, there is no coverage during the 14-day grace period.

Insure your mobile phone after purchase

• You can insure a used mobile phone that is still as good as new in any Sunrise shop.

• The device will be checked for quality in the Sunrise shop. Please bring the sales receipt with you.

• The device may not be more than twelve months old and must have been purchased in Switzerland.

Report a claim

Report the claim directly to the insurance company online or call +41 58 400 79 97.

Duration and cancellation

The mobile phone insurance has a minimum duration of one month and will then automatically be renewed on a monthly basis. Once the minimum duration has expired, you can cancel it in My Sunrise at any time effective at the end of the following month; in any event, the insurance ends automatically when the Sunrise mobile phone contract is canceled. 

Online all-inclusive protection

• Sunrise surf protect protects you against phishing, ransomware, hacking, viruses and botnets while you are surfing and does not require the installation of software on your device.

• You can decide which numbers will be protected by surf protect in My Sunrise and change the settings at any time.