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VERY GOOD CUSTOMER SERVICE

Sunrise scores with very good customer service in the broadband comparison

Sunrise scores with accessibility and friendliness

In the latest connect Broadband Hotline Test (Issue 10/2025), Sunrise demonstrates impressive progress and ranks just behind the top provider. The independent trade magazine connect awarded Sunrise a rating of “VERY GOOD” – a clear recognition of our high-quality advice, excellent accessibility, and the friendliness of our staff.

See how we compare

Here's how we make the difference

High quality of advice

The trade magazine states: Sunrise offers high-quality advice – with comprehensive, thorough, and easy-to-understand responses.

Friendly employees

In the latest connect Hotline Test, Sunrise received the highest score for friendliness. Callers are treated with kindness, and their concerns are taken seriously.

«VERY GOOD» accessibility

Sunrise scored 99 out of 100 points in the accessibility category, placing itself at the top. A strong signal of efficient, fast, and reliable customer service.

Experience the best internet network in your home

Fast and reliable connectivity, backed by our award-winning customer service.

We're here for you

As a Sunrise customer, you benefit from excellent service across all areas – online, when you call our hotline, in our shops and when you access our network.

Want to know more about this award?

Visit the official website of the independent specialist magazine "connect", or access the full report here.