Returning a device

If you would like to return a device to Sunrise, then please proceed as follows:

1) Create the return label(s) and print it/them out
If you already have a label – great! If not, you can create a separate label here for each package that you want to return. You can also return multiple devices per package. Please note that a printed label can only be used once.

2) Stick the label onto the package
Please make sure that you affix the label carefully and in a clearly visible location at the bottom right of the largest side of the package.

3) Return the device

You can return the package at one of the more than 1,200 Päckli Punkt stations.

4) Useful information
If you would like to return a mobile device (mobile phone or tablet), please fill out this form and enclose it together with the package being returned.