Imporant changes for customers with a device plan, effective as of May 28, 2018
Starting May 28, 2018, new terms of cancellation apply for customers with a device plan (installation payment agreement).
Previously, upon cancellation of a mobile subscription, the device plan was automatically canceled as well after the expiration of the 60-day notice period. If the customer had not yet paid off all installments at this time, these were immediately due and payable. To avoid final payments that are unexpectedly high, the following change will be introduced starting on May 28, 2018:
Now a device plan with outstanding installments will only be prematurely canceled if the customer expressly requests this. This means:
- If the customer cancels the mobile subscription and the device plan at the same time, the mobile subscription and device plan end together after the 60-day notice period expires. Device plan installments that are still outstanding at this time are due immediately and must be paid off all at once.
Note: If several device plans are part of the mobile subscription, all device plans that have not yet been paid off must be canceled together with the mobile subscription.
- If the customer cancels a mobile subscription without also canceling the device plan at the same time, the end date of the device plan is automatically considered to be the end date of the mobile subscription, which is 24 months after the device was received. After Sunrise receives the cancellation, the customer receives confirmation of the cancellation with information about when the mobile subscription will end or when the phone number will be ported. If the customer would like to move up the date of termination or porting date, the customer can request this from Sunrise by phone. In this case, the mobile subscription and the device plan end on the date requested by the customer. Device plan installments that are still outstanding by this date are due immediately and must be paid off all at once.
Note: If several device plans are part of the mobile subscription, the end date of the newest device plan is the end date of the mobile subscription.
Sunrise accepts cancellations or answers related questions at the following phone number: