Cost control

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  • When abroad, always use the Sunrise Cockpit. It offers the following options:

    Roaming options

    • Find and book the right roaming package for your stay abroad.

    Roaming settings

    • Block data usage abroad when there is no option or included data volume available for roaming.
    • Block expensive forwarding to your Sunrise mailbox while you're abroad (Exceptions: Freedom swiss start, swiss calls, swiss unlimited, swiss neighbors und europe&US).
    • Block calls, SMS, and data connections on ships and airplanes.
    • Define a monthly cost limit for data roaming.

    Usage status

    • You can view the usage of your included services and roaming packages.
  • In My Sunrise, you can block various services and connections. You can block the following:

    • Calls to 090x– & 0906 numbers
    • International calls
    • Mobile Internet & MMS
    • Sunrise Pay
    • Premium SMS – all services or even just specific categories or SMS short numbers.
  • In My Sunrise, you can set any cost limit for your mobile subscription (min. CHF 20.00 max. CHF 2000.00) and define what will happen once the limit is reached.

    Notification and action when your limit is reached

    • We will inform you via SMS and/or e-mail as soon as you have reached 80% of your limit and when you reach your limit.
    • You decide whether certain additional services should be blocked once your limit is reached.
    • Limits, notifications, and actions can be changed in My Sunrise at any time.
    Important: It is a soft limit. The actual bill amount can be higher than the set limit, depending on the time delay in the billing system (especially with roaming costs and value-added service costs)

  • You can check the payment status of bills already received at any time in My Sunrise.

    Tip: You can also query the total outstanding bill amount using the key combination: *134# call button

  • The ongoing costs for the current month can be viewed at any time in My Sunrise.

    Tip: You can also query the current costs for your mobile subscription using the key combination: *133# call button

  • The remaining included services for the current month can be viewed at any time in My Sunrise.

    Tip: If your mobile subscription contains included services, you can query these using a key combination: *133# call button

  • Various features for cost control are at your fingertips in My Sunrise:

    • Query credit and remaining included services
    • Block services
    • View every single connection in a call list

    Key combinations for prepaid customers

    • Query current available credit: *121# call button
    • Query remaining included services (if included in your product): *136# call button

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