Digital identification

simple, secure, and convenient

As a telecommunications provider, Sunrise is legally obligated under the Federal Mail and Telecommunications Monitoring Act (BÜPF) to identify all customers with a valid ID and to store a digital copy of this ID in the customer's account.

The easiest and most convenient way to do this is digitally.

id_checker_scan
Digital identification via My Sunrise

Just have your ID at hand and scan it with your smartphone or tablet.

Begin identification process
Important: Orders can only be processed following successful identification.

Popular topics

  • Generally

    • In order for us to clearly identify you, we need a scan of a valid official identification document (an identity card, passport, or residence permit). A driver's license is not permitted.
    • Beginning in 2018, Sunrise – as a telecommunications provider – is legally required by the Federal Mail and Telecommunications Monitoring Act (Bundesgesetz zur Überwachung des Post- und Fernmeldeverkehrs, BÜPF) to identify all customers by means of a valid ID and to store a digital copy of this ID in the customer's account.

    Procedure

    • During the order or in My Sunrise please scan a valid ID with the camera on your mobile phone or tablet device.
    • Depending on the type of ID, you may need to scan both the front and the back.
    • Place the ID in front of you on a stable surface.

    ID types

    • Passport (front only)
    • ID (front and back)
    • Foreigner ID card (front and back)

    Scanner does not function

    • Please verify that you are scanning a valid and approved ID document and try again.
    • If the scanner still does not function, please try again later.
  • Generally

    • When your ID has been scanned in, you will be asked to record a short 5-second video in order to accurately and securely identify you as a new customer.
    • After successful verification, the video will automatically be deleted and not stored.
  • Generally

    • Your digital signature via the app is legally valid.
    • You can easily sign by using your finger or a touch pen on the Smartphone/Tablet or sign with your mouse on desktop.
    • Sunrise places great value on your security and the security of its customers' data.
    • All data is protected as specified by the latest security standards (ISO27001).
    • Data entered electronically is used only to fulfill legal obligations. No data is stored locally on the smartphone.

    Terms of use for Sunrise website

  • Scanner does not function

    • Make sure that the link was sent to you by Sunrise via e-mail and that it is still valid (7days after receipt of the e-mail)
    • Please verify that you are scanning a valid and approved ID document and try again.
     

    I do not want to record a video of my face

    • The order is automatically switched to identification via a mail carrier after seven days if the proof of identity has not been transmitted online. This means you will have to be personally present when the package is delivered so you can confirm your identity.

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