Discount or promotion missing
It is possible that your discount has expired. Your bill will usually state how long the discount is valid for (e.g., 12 or 24 months).
Where can I find discounts or promotions?
New discounts and promotions are valid starting the following month.
If you are granted a discount after the beginning of a month, it generally takes effect starting the following month. Discounts or promotions are not granted retroactively for the previous month.
You can view your active discounts and promotions in My Sunrise:
Discounts or promotions
The first page of your bill shows your total savings resulting from discounts and promotions. You will find all discounts and promotions broken down by phone number towards the end of the bill: