My Sunrise
    • Contracts and customer information

    Cancellation

    We’re sorry to hear that you would like to cancel your subscription. Of course, we will still be happy to help you with your request.

    NOT AVAILABLE

    Please note

    Please remember that costs may be incurred if you cancel without adhering to the notice period or minimum contract duration.

    Reporting a cancellation

    For cancellations with or without a change of provider, please contact us in one of the following ways:

    Hotline

    Give us a call:

    Mon.–Fri. 08:00–20:00

    Call

    Chat

    We would be happy to help you via our chat:

    Mon.–Fri. 09:00–18:00

    Start chat

    Receive a callback

    Arrange an appointment and we will call you back:

    Arrange callback
    NOT AVAILABLE

    Important

    • Sunrise mobile, Internet and TV subscriptions can only be canceled over the phone or via Sunrise Live Chat. Written cancellations by mail, fax or e-mail are not valid. Options for subscriptions can still be canceled online via My Sunrise.

    • Your subscription will be marked as canceled in My Sunrise immediately after cancellation. In addition, you will receive a cancellation confirmation via SMS shortly after the cancellation process has been completed. If requested, we can send you a cancellation confirmation by e-mail or mail. Calls are recorded. If you cancel via Live Chat, you can have the chat history sent to you.

    • Calls or chats within Switzerland are of course free of charge. If you cancel from abroad, you will be charged the usual call/data fees if calls or data are not already included in your subscription or roaming package.