help_5.3.3-0

Marketing and data privacy settings

Adjust marketing and data privacy settings, protection against harassment and threats, and tips on how to deal with unsolicited advertising

Block unlawful advertising

Activate the free call filter in My Sunrise, which reduces the number of unlawful advertising calls:

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Tip

If you have a Sunrise mobile subscription, you can simply send an SMS with the text callfilter to 5566 for activation.

Adjust marketing and data privacy settings

Manage your marketing and data privacy settings at any time in My Sunrise:

Protection against harassment and threats

If you are being threatened, for example, you are being harassed, stalked, or receiving anonymous or abusive calls, always report this to the police first.

If you want to identify the caller, submit a request for information (for a fee of CHF 70.–) by using this form:

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Important

Call statements as well as identification of the caller may only be provided if all conditions (according to notes on the form) are met and the form has been fully completed and submitted with the required documents.

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Tip

Please note that Sunrise is not able to block individual phone numbers. If possible, you must do this directly on your mobile or landline phone.

Unsolicited advertising

By e-mail

  • Unsubscribe from newsletters. This is usually done via a link at the end of the e-mail. If the e-mail does not contain this kind of link, please send the e-mail you received to: abuse@sunrise.net.

  • Mark unwanted senders as spam.

  • You can find more information about spam e-mails and security on the Internet here.

By SMS

  • Sunrise tries to block as many spam SMS messages from third-party providers as possible.

  • If you do receive a spam SMS message, we recommend that you not respond to such SMS messages.

  • You may contact the premium SMS providers directly by phone or e-mail to unsubscribe.

By phone – Block unlawful advertising

  • Sunrise automatically blocks the majority of unlawful calls on its mobile and landline networks. First, numbers that are reported to us by authorities (e.g., the Swiss National Cybersecurity Center NCSC) are blocked. Second, numbers that are reported to us by other telecommunications providers and by customers are reviewed and also blocked if necessary. Numbers can also be blocked automatically if a large volume of calls are made from a single number to numbers on a landline and/or mobile network within a very short period of time.

  • Sunrise UPC also offers the option of activating a free additional call filter, which further reduces the number of unlawful advertising calls. Once a customer has successfully activated the additional filter, it will automatically block numbers according to a continuously updated list, which is maintained using various criteria. Criteria include: disregard of a starred entry in the public telephone book, calls at unwelcome times, aggressive advertising calls combined with dubious sales practices, callers who do not observe transparency requirements (such as providing their phone number), etc.

  • The filter does not block calls made by companies that have signed up to the Code of Honor of the Swiss Call Center Association (Callnet) or calls from authorities such as the Federal Statistical Office.

  • In relation to tackling unlawful advertising calls, it should be mentioned that there is no guarantee that all unlawful advertising calls will be filtered. For example, with spoofing, the numbers used by fraudsters are constantly changing, making it difficult to pick up on these calls. In exceptional cases, it is also possible for legitimate calls to be picked up by the filter.

  • To activate the additional call filter to reduce unlawful advertising calls, the relevant settings can be made in the My Sunrise customer portal. The filter can also be deactivated again there at any time.

  • To find out whether a particular case involves unlawful advertising or nuisance calls/messages and who is behind this: The relevant information request form can be found here.

  • Would you like to report numbers from which you have received unlawful advertising on multiple occasions? Please send your information to abuse@sunrise.net with as many details as possible. We will be happy to investigate this and add the numbers to our blocked list if necessary.

  • Do you think that the calls you are making are not being put through because your number might be mistakenly included on the blocked list? Contact abuse@sunrise.net about your concern.

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