help_5.3.3-0

Sunrise Protect and Surf Protect

With Sunrise Protect, you and your close get award winning protection against Identity Theft with 24/7 monitoring of your personal data, Safe Online Banking and Shopping, Antivirus, Parental Control features and more, all in one app.

Surf Protect is your first line of defense: protecting your mobile or other connected devices against malicious websites.

Sunrise Protect

  • Register through My Sunrise, with the support of an agent in a Sunrise shop or even by calling 0800 707 505.

  • Order your preferred plan - Your online behavior can help your determine which tier adapts better to your needs or if you prefer to have the complete protection with “Device & Identity Protect"

  • Check your email and/or SMS inbox for the Welcome Email and use the download link to get the app on your first device (iOs, Android, Windows or macOS).

  • Start and customize

    1) Login automatically if your device is Android, Windows or Mac - or insert your My Sunrise credentials if iOs or any other device

    2) Easily set up your preferences across each feature

  • Share your protection across your other devices and other users - add additional devices (up to 15 devices) directly from the Sunrise Protect app or through My Sunrise.

Surf Protect

  • You can add Surf Protect directly to your current Sunrise mobile subscription, a prepaid card or your Internet subscription.

  • Register for Surf Protect either online via My Sunrise, by texting SURFPROTECT to 5522, by calling 0800 707 505, or by visiting any Sunrise Shop.

Sunrise Protect – add an additonal device

Step-by-step instruction

1. Add device
Open the “People & Devices” feature in your Sunrise Protect app with your first device and click on “+ Add Device”
2. Chose whose device to add
Select if you are adding another of your own devices or someone else’s
3. Email or SMS
Choose if you wish to receive the installation link via email or SMS.
4. Download link sent
Check your email or SMS inbox in the new device to access the download link and proceed to install Sunrise Protect.

Questions and answers

Sunrise Protect

Sunrise Protect supports Windows 8.1, Windows 10 version 21H2 or later, Windows 11, macOS 12 (Monterey) or later, iOS 16 or later, and Android 10 or later. ARM-based tablets are not supported.

Parental controls help you keep younger internet users safe from online content that is inappropriate for their age. This includes content suitable only for adults and gambling, for instance. With the parental controls in Sunrise Protect Device Security, you can limit children’s access to such content as well as block certain apps that are intended for older users only. Internet Security also allows you to limit screen time so children use their devices only for the agreed amount of time every day. Limiting what kind of content children have access to helps prevent them from down­loading malware or accessing dangerous sites on the internet.
You can find this feature in the “Device Protect” or “Device & Identity Protect” subscription.

When you first installed Identity Protection, you were prompted to create a recovery QR code that can be used to restore your master pass­word. It is a unique and personal code that is the only way of regaining access to the app, if you have forgotten it. For your security, Sunrise Protect cannot restore any master pass­words, as this would mean accessing your master password, which could be considered a security risk.

Definitely not - for every additional device you add to your subscription you can select either to import your password management account or let the user of the new device create his own password manager details.

Surf Protect

The option protects you from harmful websites when surfing. However, it does not provide protection from threats that are introduced on a device through means other than accessed websites (for example, through e-mail attachments, data chips, connection with a PC, etc.), nor does it protect you against ID theft or data breaches. For those you would need Sunrise Protect.

Surf Protect does not work if you have changed your default DNS settings.

When a website that poses a threat is accessed, the page is first blocked. A warning will notify you about the threat.

It is still possible to ignore the threat notice that you get from Surf Protect and you can choose to go ahead instead and access the website.

Just add Surf Protect to your current Sunrise Mobile, Prepaid, or Internet subscription to boost your security right away.


How to register:

Stay flexible: Cancel by month's end, anytime. Full month's fee applies for cancellations outside this period.

General questions

  • The term "phishing" refers to the attempt to gain access to an Internet user's personal information by means of fake websites, therefore committing identity theft.

  • This means obtaining confidential information, such as account information, Internet banking access information, credit card numbers, etc.

  • Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.


Report Phishing

Did you receive a phishing e-mail?

Forward it to Phishing@sunrise.net

Attention: This mailbox is being processed by a machine in an automated way.


Did you receive a phishing SMS?

Forward the phishing SMS to the following number: 7726

Have you found a phishing site?

Report phishing websites using the following web form.

  • A virus is a self-replicating program that infiltrates other devices over the Internet, thus spreading itself. Once it has been activated, it can make changes to the operating system, modify other software or damage hardware.

  • Viruses can be transmitted through infected e-mails or when downloading data from unreliable sources, and can delete or change data on infected computers.

  • Trojans (or worms) can be unnoticed on your computer and send confidential information to a hacker who thereby gains access to your computer. You can detect Trojans only with the help of anti-virus software.

The word "ransom" refers to a payment or demand that must be met in exchange for the release of something or someone. This is exactly what happens with ransomware. Ransomware is malware that locks the computer or encrypts the data stored there. The perpetrators blackmail their victims by clearly stating the screen and data will only be released after a ransom payment has been made. Sometimes they also threaten to delete or make the data public.

By circumventing security precautions, hackers attempt to gain access to a computer network, a computer, a secured component (for example, a chip card), or blocked data.

A botnet is a group of automated malware programs known as bots. Botnets connect computers to gigantic networks, without most of us ever knowing this has happened. Criminals manipulate computers, link them, and use them for their own purposes. These zombie PCs are used as a distribution center for spam, for example. Other botnets serve as a storage area for criminal schemes or help in gaining access to sensitive user data.

  • Spam is unwanted e-mails, usually sales offers from unknown senders.

  • Recommended protection measures

  • Be careful whom you share your address with. Untrustworthy website operations collect e-mail addresses and sell them to others.

  • Do not react to unwanted messages, not even by unsubscribing. Only unsubscribe from services that you actually signed up for.

  • Do not list your e-mail address on your website, because search robots are roaming all over the Internet and collecting e-mail addresses.

  • It’s not just bargain hunters who look forward to Black Friday, Cyber Monday and Christmas shopping – these are also popular periods among cybercriminals.

  • Cybercriminals use the bargain period to carry out their scams.

  • Untrustworthy retailers, insecure payment processes, phishing e-mails, fake gift vouchers, even fake online stores – there are a number of traps waiting for online shoppers.

  • We can reduce the risk of falling into a fraudster’s trap, however, by following a few important tips.


10 tips for the bargain period

  1. Pay close attention to the e-mail sender. The address contained within the angle brackets <sender@domain.ch> is what is important here.

  2. Pay attention to the sender number when you receive an SMS. Fraudsters send SMS messages pretending to be on behalf of parcel delivery companies – these messages will contain links to fake web pages.

  3. Be wary of e-mails and SMS messages that require «immediate action» or that try to put you under pressure in any other way.

  4. Never share your username, password or detailed address information. Credit card details should also only be entered on official online stores.

  5. Do not click on links contained within e-mails or SMS messages. It is better to enter the link manually in your browser and check the address carefully.

  6. Only open e-mail attachments from senders you trust and from whom you are expecting to receive e-mails.

  7. Do not trust any e-mails or SMS messages using a generic form of address.

  8. Be wary of e-mails and SMS messages that contain spelling and grammar errors.

  9. Watch out for fake stores: Be mindful of where you make your online purchases.

  10. Be wary of offers that sound too good to be true. Only buy from well-known web pages. Avoid poor quality web pages that look unprofessional. Don't rely on social networks.

Features according to device and OS

Android

iOS

Windows

Mac

Device Security

Viruses & ThreatsYes

Not Applicable

due to Apple policy

YesYes
Safe Browsing

Yes,
using Sunrise Protect
Safe Browser

Yes,

with Safari and extension
installed or Sunrise Protect
Safe Browser feature

Yes,

Extension for Chrome,
Edge, Opera and Firefox

Yes,

Extension for Chrome,
Edge, Opera and Firefox

People & Devices
(incl. Parental Control)

App Control

Yes

Not applicable

Not applicable

Not applicable

Daily Time Limits

Yes

Not applicable

YesYes

Bedtime

YesYesYesYes

Content Filtering
(innapropriate content -
drugs, adult, weapons, etc.)

Yes,
using Sunrise Protect
Safe Browser

Yes,
using Sunrise Protect
Safe Browser

Yes,
using Sunrise Protect
Safe Browser

Yes,
using Sunrise Protect
Safe Browser

Identity Security

Password Vault

Yes,

Changing default
password manager

Yes,

Changing default
password manager

Yes,
Autofill extension for
Chrome, Edge, Opera and Firefox

Yes,
Autofill extension for
Chrome, Edge, Opera and Firefox

ID Protection
(email addresses, credit cards,
social platforms, etc)

YesYesYesYes
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