help_4.7.1-0

Landline call settings

Want to know how to set up call settings? Here you will find everything you need to know about call settings for your landline.

Call waiting

If your line is busy, a third person can still call you and let you know that they’re waiting (call-waiting). You'll be informed by means of an audible tone. You can then choose between the following options:

 

  • End the existing call and accept the waiting call.

  • Temporarily put the current call «on hold» in order to accept the waiting call.

  • Ignore the waiting call.

Activating call waiting

1. Pick up the receiver.

2. Enter *43#.

3. Wait for the activation confirmation and hang up.


You can deactivate this option by entering #43#.


Accepting the waiting call and putting the ongoing call on hold

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 2.


Repeat steps 1 and 2 to switch back and forth between calls.



Accepting the waiting call and ending the current call

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 1.


You can also end the current call by hanging up.

In this case, your phone will ring to signal that the call is waiting. To accept the call, you can simply pick up the receiver when you hear the ring tone.


NOT AVAILABLE

Important

The call-waiting feature is only fully functional when the call-forwarding option «when busy» is deactivated. If the call-forwarding option is activated, the number of the waiting call will not be shown.

Switching back and forth between two calls (hold/toggle)

You can put an ongoing call on hold in order to talk to another person on the same line or to answer a waiting call.

Putting a call on hold and calling a new number

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 2.

3. Dial the number to make the new call (within 20 seconds).

 

Repeat steps 1 and 2 to switch back and forth between calls.


Ending a call on hold

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 0.

 

Now only the connection to the person to whom you're currently talking is active.

Ending an ongoing call and accepting a call on hold

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 1.

 

Now you're talking to the person you had previously placed «on hold».

Starting a conference call

During a call, you can add another person to the conversation or remove them again at any time without ending the ongoing call.


Setting up a three-way conference call  

1. Press the • or R button (depending on the phone model) and wait for the dial tone.

2. Dial the destination number and wait to be connected.

3. Press • or R again and wait for the dial tone.

4. Press 3.


Setting up a three-way conference call with a call on hold

1. Press the • or R button (depending on the phone model).

2. Press 3.

3. Wait until you hear both participants.

Ending a conference call

You can hang up the receiver to terminate both connections.

 

If you’d like to end the conference call, but still want to stay on the line with both callers separately:

 

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 2.

 

Now your first connection (with the person you called first) is placed on hold and you will be talking to the other person.

 

To switch back and forth between calls:
 

1. Press the • or R button (depending on the phone model).

2. Wait for the dial tone and press 2.

 

If you end one of the two calls (see above, «Ending a call on hold»), a ring tone will signal that the other call is still active.

When you hear the ring tone, you can accept the other call by picking up the receiver.

NOT AVAILABLE

Please note:

Do you have a Sunrise landline now, but you used to have a UPC landline? In this case, all your previous call settings are no longer active and may need to be reconfigured.

Suppressing a phone number

If you want to suppress your phone number, which means that it won’t be visible to the destination number, please proceed as follows:

1. Pick up the receiver.

2. Dial *31*destination number#.

Contact