My Sunrise

    • Sunrise Voice Mailbox for your landline

    The Sunrise Voice Mailbox is the answering machine for your Sunrise landline connection and ensures that you never miss important calls or messages – even when you are on the phone or unavailable. In this guide, you will learn how to activate the Voice Mailbox, which requirements must be met, and which practical functions are available to you.

    Requirements
    Activation
    Functions

    Requirements

    • An active landline product

    • Connect Box 1, Connect Box 2, Connect Box 3 modem (HFC/Fibre/DSL)

    Activate Sunrise Voice Mailbox

    1. You can activate the Sunrise Voice Mailbox via My Sunrise or check whether the option is already activated. Log in, click on “My products” and select your landline product. Then open “My options” and add the “Voice Mailbox” option if needed.

    2. Alternatively, you may contact our customer service at 0800 707 707 to activate it.

    Functions

    Call forwarding on/off

    • Turn on when busy: *67*0860441234567# (0441234567 = your phone number)

    • Turn off when busy: #67#

    • Turn on when absent: *61*0860441234567#

    • Turn off when absent: #61#

    • Turn on immediate forwarding of all calls: *21*0860441234567#

    • Turn off immediate forwarding of all calls: #21#

    Accessing your Voice Mailbox

    • From a direct dial number: 0860441234567 (0441234567 = your phone number)

    • From another number: 0860441234567*(PIN code)#

    NOT AVAILABLE

    Note

    When you set up your Sunrise Voice Mailbox for the first time, you will be guided step by step through all functions. You may also define your personal PIN code and up to three direct dial numbers.

    Options during playback of voice messages

    • Repeat voice message: 1

    • Delete voice message: 2

    • Save voice message: 3

    • Caller information: 4

      (Function is disabled if caller information announcement is activated by default)

    • Print fax (only in fax menu): 6

    • Rewind 8 seconds: 7

    • Back to start of message: 77

    • Back to previous message: 777

    • Start/end pause: 8

    • Fast forward 8 seconds: 9

    • Jump to end of message: 99

    • Direct callback from Sunrise Voice Mailbox: #

      (Only when checking messages from the phone number where the Sunrise Inbox is registered or a direct dial number)

    • Back to main menu: *

    Main menu options

    • Listen to new voice and fax messages: 1

    • Mailbox options: 9

    • Help: 0

    • Print all new faxes: 22

    • Personal greeting : 911

    • Standard greeting: 912

    • Absence greeting : 913

    • Set direct dial number 1: 9210441234567# (0441234567 = your phone number)

    • Set direct dial number 2: 9220441234567#

    • Set default fax number: 93(fax number)#

    • Change PIN code: 94(new 4-digit PIN code)#

    • Menu language German: 951

    • Menu language French: 952

    • Menu language Italian:. 953

    • Menu language English: 954

    • Enable/disable caller information: 961

    • SMS notification: 971(mobile number)#

    • Notification by call: 972

      (Call only possible to the phone number where the Connect Box is registered)

    Further Information

    • Storage duration for new/saved messages: 15 days

    • Maximum number of fax messages: 30

    • Maximum number of pages per received fax: 20 pages

    • Maximum number of voice messages: 30

    • Maximum length of voice messages: 3 min