Problems with the mobile network: No Internet connection
Whether in Switzerland or abroad: Find out what you can do if you can suddenly no longer access the Internet on your mobile phone.
Live diagnosis in My Sunrise
Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.
Try the following steps if you can suddenly no longer connect your mobile phone to the Internet:
In Switzerland
Turn your mobile phone off and then on again. This often actually helps.
It is possible that there is currently a disruption in your area or maintenance work is being carried out.
Current information on disruptions in your region can be found here.
Check whether data traffic is turned on.
Check if there are any software updates for your mobile phone.
Install the latest update if necessary.
Instructions for almost every mobile phone
In our device help section, you will find instructions for installing software updates for almost every mobile phone.
Make sure that Mobile Internet is not disabled. Check what’s disabled under Settings.
Check what’s disabled in My Sunrise.
If you have set a cost limit, your mobile data will be disabled automatically after the limit has been reached. Check under Settings to see if you have set a monthly cost limit.
Abroad
Turn your mobile phone off and then on again. This often actually helps.
Make sure that Mobile Internet is not disabled. Check what’s disabled under Settings.
It is possible that surfing is disabled if you don’t have a data package.
Observe data roaming cost protection limit
Once the data roaming cost protection limit has been reached, we disable all data connections abroad for your security. The standard limit is CHF 100.–. However, you can adjust your data roaming cost limit yourself in the Sunrise Cockpit.
How to re-enable data connections:
Send an SMS with the text UNBLOCK to 3310.
Check whether data roaming is turned on.
Check if there are any software updates for your mobile phone.
Install the latest update if necessary.
Instructions for almost every mobile phone
In our device help section, you will find instructions for installing software updates for almost every mobile phone.
There may be restrictions with your selected network provider.
On your mobile phone, switch to manual network selection under Settings and select a different network provider.
