No Internet connection - mobile problems
Technical support in My Sunrise
Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.
Try the following steps if you can suddenly no longer connect your mobile phone to the Internet.
In Switzerland:
Turn your mobile phone off and then on again.
You can find current information on disruptions and maintenance work in your region here: Regional events in the mobile network
Check whether data traffic is turned on.
Check if there are any software updates for your mobile phone - Software update guide.
Make sure that Mobile Internet is not blocked. Check your blockings in My Sunrise.
If you have set a cost limit, your mobile data will be blocked automatically after the limit has been reached. Check your cost limit in My Sunrise.
Abroad:
Turn your mobile phone off and then on again.
Make sure that Mobile Internet is not blocked. Check your blockings in My Sunrise.
It is possible that surfing is disabled if you don’t have a data package. Check the settings in the Sunrise Cockpit.
Observe data roaming cost protection limit
Once the data roaming cost protection limit has been reached, we disable all data connections abroad for your security. The standard limit is CHF 100.–. However, you can adjust your data roaming cost limit yourself in the Sunrise Cockpit.
How to re-enable data connections:
Send an SMS with the text UNBLOCK to 3310.
Check whether data roaming is turned on.
Check if there are any software updates for your mobile phone - Software update guide.
There may be restrictions with your selected network provider. Set your phone to manual network selection and choose a different network provider.