help_5.3.3-0

Roaming and international calls

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Sunrise Cockpit

Always use the Sunrise Cockpit when calling abroad. Access is free worldwide and possible over the mobile network or WLAN.

The Sunrise Cockpit offers the following options:

Roaming options

  • Find and sign up for the right roaming package for your trip abroad.

Roaming settings

  • Block all data usage abroad when you do not have an option or included data volume for roaming.

  • Block billable forwarding to your Sunrise mailbox while you are abroad.

  • Block calls, SMS and data connections on ships and airplanes.

  • Set a monthly data limit.

Usage status

  • You can check the usage of your included services and roaming packages.

Popular Topics

You have the following options for blocking roaming completely or partly:

Block roaming completely
Block roaming in the roaming settings in My Sunrise.

Data roaming

  • Block all data use abroad in Sunrise Cockpit when you do not have an option or included data volume for roaming.

  • Block all mobile Internet on your mobile phone in My Sunrise. This block also applies within Switzerland.

  • Block data roaming on your mobile phone or tablet.

International calls
Block international calls in My Sunrise. In this way, you can block calls from your location abroad to Switzerland or to a third country. You can still make calls within the foreign country.

Forwarding calls to your mailbox
While you are abroad, block billable call forwarding to your Sunrise mailbox in your Sunrise Cockpit.

Ships and planes
You can use the Sunrise Cockpit to block calls and SMS messages on ships and planes. Data roaming via satellite is always blocked.

Mobile phone lost abroad
Immediately block your SIM card in My Sunrise or call our international hotline at +41 58 777 01 01 (free of charge with Sunrise Mobile).

Controlling your data volume

  • Deactivate or restrict data-intensive applications, such as location services and background updating. Deactivate automatic synchronization of all your apps in your mobile phone settings.

  • Many services have an offline mode. Before your departure from Switzerland, download and save your Spotify playlist, a map of your vacation destination, etc. on your mobile phone.

  • Apps often use less data than a complex search with a browser. It is therefore better to use apps for services you need regularly.

Living near the border
To prevent your mobile phone from automatically connecting to a foreign mobile network near the border, which leads to roaming charges, you can manually select the Sunrise mobile network. You can find the directions for manual network selection in the instructions for mobile phones and tablets. When you travel abroad, we recommend that you switch back to automatic network selection.

It doesn't have to be expensive – our Roaming Tips in PDF format.

The roaming cost limit includes the roaming costs incurred within one calendar month for calls/SMS/MMS and surfing abroad, excluding any fees for roaming options or roaming data packages.

 

To enable roaming that’s not already included, an individual monthly cost limit must be set up in the Roaming Cockpit or My Sunrise. When 50% and 100% of the established limit is reached, a notification will be sent by SMS for cost control purposes. Once the cost limit has been reached, roaming will be blocked until the end of the month. The individual cost limit can be changed at any time.

 

Free roaming services (incoming SMS and access to the Roaming Cockpit) can also be used around the world without a cost limit.

When abroad, always use the Sunrise Cockpit. It offers the following options:

Roaming options

  • Find and book the right roaming package for your stay abroad.

Roaming settings

  • Block data usage abroad when there is no option or included data volume available for roaming.

  • Block expensive forwarding to your Sunrise mailbox while you're abroad.

  • Block calls, SMS, and data connections on ships and airplanes.

  • Set a monthly cost limit.

Usage status

  • You can view the usage of your included services and roaming packages.

Swiss value-added services (08xx, 09xx, etc.)

Calls to Swiss value-added services (08xx, 09xx, etc.) from abroad are subject to a charge, even if they are free numbers in Switzerland. Calls to Swiss short numbers/emergency numbers are not possible from abroad.

Value-added services and short numbers in the country of residence (112, 911, 08xx, 09xx)

Calls to short numbers/emergency numbers (112, 911, etc.) in the country of residence are always free of charge. However, calls to value-added numbers (08xx, 09xx, etc.) in the country of residence are subject to a charge, even if they are considered free numbers in the country of residence.

Here you will find the standard rates for calls from Switzerland to abroad.

Other topics

You can find instructions for manual network selection in the instructions for mobile phones and tablets. We recommend in any case that you use automatic network selection while abroad.

When you use a VPN connection, Sunrise cannot identify which app was used to generate the data volume. Therefore, the data volume generated with WhatsApp cannot be determined and calculated.

Our options and rates for using your mobile phone outside Switzerland with Sunrise Prepaid products.


Important:The Prepaid airbag for calls, SMS and data, as well as the included volume of the Prepaid surf option, is only valid within Switzerland.

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