Lock and unlock a SIM card or eSIM

Have you lost your SIM card or is your eSIM profile being misused? We will explain to you step-by-step how to lock your SIM.
If the problem is resolved or your SIM card reappears, you can simply unlock it again.

Log in to My Sunrise

Log in to My Sunrise.

Select the product and navigate to SIM

If the link above does not take you directly to the right page:

  1. Log in to My Sunrise.

  2. Navigate to Products.

  3. Select your mobile product (subscription or Prepaid).

  4. Navigate to SIM and Devices.

Block or unblock SIM

Select Block SIM and confirm the action.