My Sunrise
    • SIM card and eSIM

    Lock and unlock a SIM card or eSIM

    Have you lost your SIM card or is your eSIM profile being misused? We will explain to you step-by-step how to lock your SIM.
    If the problem is resolved or your SIM card reappears, you can simply unlock it again.

    1
    Log in to My Sunrise

    Log in to My Sunrise.

    2
    Select the product and navigate to SIM

    If the link above does not take you directly to the right page:

    1. Log in to My Sunrise.

    2. Navigate to Products.

    3. Select your mobile product (subscription or Prepaid).

    4. Navigate to SIM and Devices.

    3
    Block or unblock SIM

    Select Block SIM and confirm the action.