Lock and unlock a SIM card or eSIM

Have you lost your SIM card or is your eSIM profile being misused? We will explain to you step-by-step how to lock your SIM.
If the problem is resolved or your SIM card reappears, you can simply unlock it again.

1
Log in to My Sunrise

Log in to My Sunrise.

2
Select the product and navigate to SIM

If the link above does not take you directly to the right page:

  1. Log in to My Sunrise.

  2. Navigate to Products.

  3. Select your mobile product (subscription or Prepaid).

  4. Navigate to SIM and Devices.

3
Block or unblock SIM

Select Block SIM and confirm the action.