Lock and unlock a SIM card or eSIM
You’ve lost your SIM card or someone has tampered with your eSIM profile?
First of all, block your SIM in My Sunrise. This prevents unauthorized individuals from using your phone to make calls or using fee-based services.
If you find the SIM card again or manage to resolve the eSIM problem, you can unblock your SIM at any time.
If you do need a new SIM card, you can order it online in My Sunrise.
No access to My Sunrise
If you cannot log in to My Sunrise because you are unable to receive the SMS for two-factor authentication (2FA) (for example, because your mobile phone was stolen), please proceed as follows:
Use the My Sunrise app to block your SIM card or order a new SIM card.
If you do not have access to the My Sunrise app, contact us or visit one of our Sunrise Shops.
Important: If you want to (re)activate an eSIM on a new mobile phone, make sure you have the eID and IMEI of the new device ready. You can retrieve your eID and IMEI by dialing *#06#; both numbers will be displayed on the phone screen.
Block / unblock SIM
In My Sunrise you can block or unblock your SIM online at any time:
Forgotten your PIN code
If you have forgotten your PIN code, please intentionally enter an incorrect PIN code 3 times. Your mobile phone then asks for the PUK code. Once you have entered this correctly, you can set a new PIN code.
Check PUK code in My Sunrise
You can check your PUK code (with an eSIM also the PIN code) in My Sunrise:
Order a new SIM
In My Sunrise you can order a new SIM card or eSIM online at any time: