Transferring your mobile number (number porting)
Find out here how you can easily take your mobile number to Sunrise with you.
Switch to Sunrise
Would you like to switch to Sunrise and keep your current mobile number? Not a problem. Simply sign up for the subscription you’d like at Sunrise and authorize us to cancel your current mobile contract.
Our employees will be happy to help you with this, either in a shop or on the phone. If you sign up for your new Sunrise subscription online, you can specify «Keep current mobile number» during the order process and you’ll be guided through the process step by step.
Mobile subscription: How does number porting work?
1. Specify number porting in the order
If you want to port a number from a mobile subscription, we need:
The name of the contract holder
The earliest date on which you can leave your current provider at no additional cost
The date when you’d like your number to be transferred (transferring before the end of the contract may incur fees)
This information must be exactly the same as in your current contract; otherwise your number cannot be ported. To receive this information, send a free SMS reading INFO to the number 503 of your current provider. You’ll then receive an SMS in reply containing the relevant information. Enter it in the next steps of the order process.
What happens next?
As soon as you’ve completed the order for your new Sunrise subscription, we’ll check the details you’ve provided for number porting with your current provider. You’ll receive an SMS or an e-mail confirmation from us as soon as your request has been approved.
Date for number transfer
Number porting can take place no sooner than seven working days after you’ve submitted your request. Number porting is not possible on weekends and holidays.
2. Grant authorization and have your old contract cancelled
If you order your Sunrise subscription online, you or the contract holder can grant the authorization directly during the order process by signing with your finger or computer mouse. This authorizes Sunrise to cancel your old mobile contract.
If you’re not the current contract holder, please send the authorization request by e-mail. To do so, simply click on the corresponding option during the order process.
What happens next?
We’ll send you your new SIM card and you’ll receive a reminder via SMS 24 hours before your number is ported. The message will also contain information on how to proceed.
Sunrise cancels your old contract
We’ll cancel the old contract. Please do not take any action, as this will delay number porting.
3. Number porting
Number porting will take place on the confirmed date. From then on, your old SIM card will be invalid and can be replaced with your new Sunrise SIM card.
Frequently asked questions about number porting
No, we’ll take care of it once we’ve received your authorization. Please do not take any action. This could delay number porting.
If you want to make any changes at a later date, please contact us by phone or visit a Sunrise shop.
As soon as you’ve completed the order for your new Sunrise subscription, we’ll check the details you’ve provided for number porting with your current provider. You’ll receive an SMS or an e-mail confirmation from us as soon as your request has been approved.
No, the new Sunrise SIM card will only be valid once the number has been ported.
If your desired number porting date is before the end of the cancellation period or the minimum contract period with your current provider, you’ll incur fees. You can find out how high these fees are instantly by sending a free SMS reading «INFO» to the number 533 of your previous mobile provider. How high those fees are depends on the terms of your contract with your previous provider.
Prepaid: How does number porting work?
1. Specify number porting in the order
If you use a prepaid service with another provider and want to transfer your number to Sunrise, we need:
The name of the contract holder
The date on which you’d like the number to be transferred
To request number porting, send a free SMS reading YES to the number 499 of your current provider. This informs them that you intend to stop using your prepaid service and transfer your mobile number to Sunrise. Number porting cannot be initiated until you’ve sent this SMS.
Please note that the mobile number with your current provider will remain valid until the porting date and will not be deactivated immediately.
What happens next?
You’ll receive a separate message confirming the order of your new Sunrise subscription and the transfer of your number to the Sunrise network.
Date for number transfer
Number porting can take place no sooner than seven working days after you’ve submitted your request. Number porting is not possible on weekends and holidays.
Prepaid credit expires
Please use up your prepaid credit before your number porting date. Any remaining credit will not be transferred and will expire.
2. Number porting
Number porting will take place on the confirmed date. From then on, your old SIM card will be invalid and can be replaced with your new Sunrise SIM card.
Frequently asked questions about number porting
After you have sent a free SMS with YES to the number 499 of your current provider, you will receive a reply by SMS to confirm your request to cancel your prepaid service. As soon as you have completed the order for your new Sunrise mobile subscription, we will inform you of the next steps.
If you want to make any changes at a later date, please contact us by phone or visit a Sunrise shop.
No, the new Sunrise SIM card will only be valid once the number has been ported.
