TV not working - Sunrise IPTV Box

Most disruptions can be fixed in just a few steps. Follow the instructions below to start watching TV again as quickly as possible.

1. Check cables

Check whether all the cables are still plugged in correctly and make sure that none of them have been accidentally unplugged or bent.



  • Use either the HDMI cable included in the delivery or a new, intact HDMI cable with «high speed» specifications. If possible, test different HDMI cables as well.

  • In addition, make sure that you’ve selected the correct HDMI connection as the input for your TV set. For the exact procedure, please refer to the instruction manual for your TV set.

  • Connect the USB cable to the power unit. Don’t plug it directly into the USB connection on the TV set, as this may lead to quality issues.

2. Restart TV Box

Restart your TV Box by disconnecting the power supply for 30 seconds.

3. Reset TV Box

Reset your TV Box to factory settings. To do this, follow the instructions in the video:

4. Personalized troubleshooting

Log in and use the personalized online troubleshooting in My Sunrise.