First please check if other devices in your home can access the Internet (for example, is Wi-Fi / WLAN working on your mobile phone?). If you also have no Internet connection on the other devices, please contact your ISP for further assistance.
Apple TV connected with an Ethernet cable
- Check the status of your connection in the Apple TV menu under "Settings > Network > Connection > Ethernet": Connected / Not connected
- If "Not Connected" is displayed, please test the Internet cable on another device to rule out problems with the cable.
- If the Internet connection is working properly with the same cable and a different device, please contact Apple Support for further assistance.
Apple TV connected via Wi-Fi /WLAN
- Check the status of your connection in the Apple TV menu under "Settings > Network > Connection > Wi-Fi": Name of the network / Not connected
- If "Not connected" is displayed, please select this line and then select the desired network from the network list.
- When entering your password, enter upper case and lower case letters correctly (e.g. abCD12eF instead of abcd12ef).
- If the problem persists and the Internet connection is working properly over the same Wi-Fi / WLAN network with a different device, please contact Apple Support for further assistance.
- Check the cabling for your Apple TV by unplugging the HDMI cable and then plugging it in again.
- Test the HDMI cable with a different device or test a different HDMI cable with your Apple TV to rule out problems with the cable.
- If the problem persists, please contact Apple Support for further assistance.
If Apple TV no longer turns on or if the light on the front of the box does not light up, you should check the cabling:
- Check whether the device is properly connected to a power outlet.
- Restart Apple TV by disconnecting the power for ten seconds.
If Apple TV still doesn't respond, please contact Apple Support.
Sunrise has developed a simple and efficient remote control that makes it easier to use Apple TV. You can order the alternative remote control for Apple TV here.
PDF instruction (German only)