Mobile phones and tablets

Quick access

Help with your devices

  • Interactive instructions for the most important smartphones and tablets
  • The most important functions described and graphically animated step-by-step
  • Specifications for your device and the full instruction manual can be downloaded

Popular topics

  • Configure MMS and Internet automatically on your mobile phone with the Sunrise mobile phone configurator:

    Attention: Apple iPhones do not support automatic configuration. iPhones sold in Switzerland self-configure based on the inserted SIM card. Neither MMS nor Internet settings can be changed manually.
  • Block your SIM card in My Sunrise immediately in case of loss or theft.

    If the device has insurance that also covers theft (e.g. the Sunrise smart protect plus option), directly report the damage to the insurer.

    Important: If your phone is stolen, have the police report available and first block your SIM card in My Sunrise .
    Tip: If you need a new SIM card, you can order one in My Sunrise or get one in a Sunrise shop .
  • Enter repair order online

    If you purchased your device at a Sunrise shop or in the Sunrise online shop
    You have the following options:

    • Take your defective device to a Sunrise shop.
    • Fill out this return form completely, sign it and sent it together with the defective device to the following address:

      Sunrise Communications AG
      c/o ALSO Schweiz AG Services & Logistics
      Meierhofstrasse 3
      6032 Emmen

    If you did not purchase your device from Sunrise (through Mobilezone, Mediamarkt, etc.)
    Please contact that dealer directly.

    Important: If you have taken out a Sunrise protect insurance policy, do not send the device to Sunrise. Report the damage directly to the insurance company using the online claim report or call +41 58 400 79 97.

    Repair time

    • Repairs take an average of one to two weeks.
    • If your device is protected by a Sunrise protect insurance policy, repairs will take an average of 2-3 days.
    • The repair time may be longer if replacement parts are not available.

    Replacement device
    You can visit your nearest Sunrise shop to obtain a replacement.

    • Sunrise prepaid mobile phones have a SIM lock for 2 years from purchase. This means that the mobile phone can only be used for those 2 years with a Sunrise SIM card.
    • After the 2 years have passed, you can go to a Sunrise shop or call Sunrise customer service at 0800 707 707 to remove the SIM lock from the device.

Other topics

  • Sunrise protect

    Start of insurance protection

    • Insurance protection goes into effect upon the conclusion of the insurance contract (date of the contract/sales receipt).
    • When a number is ported, the insurance protection begins when the phone number is actually changed.
    • If the insurance is not taken out with the mobile phone subscription, there is no coverage during the 14-day grace period.

    Insure your mobile phone after purchase

    • You can insure a used mobile phone that is still as good as new in any Sunrise shop.
    • The device will be checked for quality in the Sunrise shop. Please bring the sales receipt with you.
    • The device may not be more than twelve months old and must have been purchased in Switzerland.

    Report a claim
    Report the claim directly to the insurance company online or call +41 58 400 79 97.

    Term and cancellation
    The mobile phone insurance policy has a minimum three-month term and then will be automatically renewed on a monthly basis. Once the minimum term has expired, you can cancel it in My Sunrise at any time effective at end of the following month.

    Sunrise surf protect

    Online all-inclusive protection

    • Sunrise surf protect protects you against phishing, ransomware, hacking, viruses and botnets while you are surfing and does not require the installation of software on your device.
    • You can decide which numbers will be protected by surf protect in My Sunrise and change the settings at any time.
    Tip: With surf protect home, all devices that are connected through your Sunrise modem will be protected, whether they are connected by cable or Wi-Fi.

Related topics

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