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Tips for a smooth move:
You can record your move conveniently and easily directly in My Sunrise.
Please be sure to have the following information ready:
- Your desired relocation date: At least 14 days in advance if you have a landline or Internet connection
- The previous tenant's number or the OTO-ID of your new residence (with fiber optic connection)
- Your new address
- A mobile phone number where we can reach you with any additional information or discuss exact appointment times
You can find additional information for a hassle-free move on our moving page.
Good to know:
- Depending on your product, administrative fees of CHF 40.00 for your relocation will apply.
- You also need an electrician, whose services are subject to charge, if you cannot provide us with the predecessor's number or if you give us a predecessor's number that has been inactive for a long time or is from UPC.
- If you have a fiber optic connection at your new residential address, you will not incur any costs for an electrician.