My mobile phone is broken / defective. What should I do?
If you purchased your mobile phone at a Sunrise center or in the Sunrise online shop:
Sunrise Communications AG
c/o ALSO Schweiz AG Services & Logistics
If you did not purchase your mobile phone directly from Sunrise (but through Mobilezone, Media Markt, etc.), please contact that dealer directly.
Important! If you have purchased protect insurance, don't send us the hardware, but rather report the damage to the insurance company at this number: +41 43 210 27 45 or online at www.chubbprotect.ch/claimreport.