My mobile phone is broken / defective. What should I do?

Most recently modified:

If you purchased your mobile phone at a Sunrise center or in the Sunrise online shop:

Please bring your defective phone to a Sunrise center or fill out this return form completely and sign it. Send it together with your defective mobile phone to the following address:

Sunrise Communications AG
c/o ALSO Schweiz AG Services & Logistics
Meierhofstrasse 3
6032 Emmen

If you did not purchase your mobile phone directly from Sunrise (but through Mobilezone, Media Markt, etc.), please contact that dealer directly.

Important! If you have purchased protect insurance, don't send us the hardware, but rather report the damage to the insurance company at this number: +41 43 210 27 45 or online at

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