Problems with Sunrise mobile network

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  • Please take the following steps:

    1. First, restart your mobile phone by turning it off and on again.
    2. Check the network coverage in your area.
    3. Check for any service disruptions.
    4. Try using your SIM card in another device to verify that your device is not defective.
    5. If your device is defective, you can find repair information here.

    If the problems persist, please contact our Customer Service department.

  • Please take the following steps:

    In Switzerland

    1. First, restart your mobile phone by turning it off and on again.
    2. Check if data traffic has been deactivated on your mobile phone and if Internet access on your mobile phone has been set up correctly.
    3. Check if mobile Internet ist blocked in My Sunrise.

    Outside Switzerland

    1. First, restart your mobile phone by turning it off and on again.
    2. Check if mobile Internet ist blocked in My Sunrise.
    3. Check in the Roaming Cockpit whether surfing without a data package is blocked.
    4. Check if data roaming has been deactivated on your mobile phone.
    Attention: For your protection, we automatically block all data connections abroad when charges reach the data roaming cost control limit. You can set or change your data roaming cost limit at any time in your Sunrise Roaming Cockpit . The standard limit is CHF 100.00.
    You can unblock it by texting UNBLOCK to 3310. This will make the amount of your limit, for example, CHF 100.00, available again.

    If the problems persist, please contact our Customer Service department.

  • Please take the following steps:

    Not possible to make outgoing calls

    1. First, restart your mobile phone by turning it off and on again.
    2. Check the signal at your current location and whether you entered the phone number, country code and area code correctly.
    3. Check in My Sunrise whether you have paid all your outstanding bills.

    Not possible to receive calls

    1. First, restart your mobile phone by turning it off and on again.
    2. Check whether you accidentally activated Sleep Mode or blocked the caller's phone number on your mobile phone.
    3. Check the signal at your current location

    If the problems persist, please contact our Customer Service department.

  • Unfortunately, disruptions from maintenance works or unforeseen events cannot be entirely prevented. Our technicians do their best to ensure that any disruptions are cleared up as quickly as possible.

    Information about known disruptions and maintenance work can be found here:

  • Interactive instructions for the most important functions for the most common mobile phones and tablets.

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