Problems with your mobile phone

If you are looking for the manuals for your smartphone or tablet, have lost your mobile phone or need to have your device repaired, then you are in the right place.

Manuals for your smartphone or tablet

  • Setting up your e-mail on an iPhone

  • Switching between 4G and 5G on a Samsung Galaxy

  • Manual network selection on your Huawei smartphone

And many more topics:

Lost mobile phone

In the event of loss or theft, you must immediately block your SIM card or your eSIM profile in My Sunrise:



If your device insurance covers theft, you can report it as follows:


Order a new SIM

You can order a new SIM card in My Sunrise or get it in the Sunrise Shop.

You can quickly and simply create a new eSIM profile in My Sunrise.

Have a device repaired

Device purchased from Sunrise?
Create a repair order
Send in a device

Return the defective device to a Sunrise Shop.


Complete and sign this return form, and send it to the following address along with your defective device:

Sunrise Communications AG
c/o ALSO Schweiz AG Services & Logistics
Meierhofstrasse 3
6032 Emmen

Repair time

Repairs take an average of one to two weeks.

If spare parts are not available, the repair time may be longer.

With Sunrise protect insurance, repairs take about two to three days.

You can get a replacement device in our Sunrise Shops: