Problems with your mobile phone
If you are looking for the manuals for your smartphone or tablet, have lost your mobile phone or need to have your device repaired, then you are in the right place.
Manuals for your smartphone or tablet
Setting up your e-mail on a smartphone, switching between 4G and 5G, manual network selection and many more topics:
Lost or stolen mobile phone
In the event of loss or theft, you must immediately block your SIM card or your eSIM profile in My Sunrise:
Insurance
If your device insurance covers theft, you can report it as follows:
By phone at +41 58 400 79 97
Order a new SIM
You can order a new SIM card in My Sunrise or get it in the Sunrise Shop.
You can quickly and simply create a new eSIM profile in My Sunrise.
Have a device repaired
Device purchased from Sunrise?
Option 1
Place a repair order online
Option 2
Return the defective device to a Sunrise Shop.
Option 3
Complete and sign this return form, and send it to the following address along with your defective device:
Sunrise LLC
c/o ALSO Schweiz AG Services & Logistics
Meierhofstrasse 3
6032 Emmen
Device not purchased from Sunrise?
Please go directly to the retailer where you purchased your device.
Repair time
Repairs take an average of one to two weeks.
If spare parts are not available, the repair time may be longer.
With Sunrise protect insurance, repairs take about two to three days.
You can get a replacement device in our Sunrise Shops: