My Sunrise

    • Problems with the mobile network

    No reception
    No Internet reception
    Poor or slow Internet
    Calls and SMS not possible
    NOT AVAILABLE

    Current service notes and malfunctions

    Check whether there is a mobile network fault or maintenance work is being carried out in your region.

    Use the Mobile Network Status Checker.

    Online help with problems regarding the mobile network
    Check your mobile phone connection and get individual solutions to your mobile network problem – online in your always-accessible My Sunrise customer portal.
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    Community help
    Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.
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