Problems with the mobile network: No reception

Find out what you can do if you suddenly no longer have reception on your mobile phone.

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Live diagnosis in My Sunrise

Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.

Try the following steps if you suddenly lose your network connection:

1
Restart mobile phone

Turn your mobile phone off and then on again. This often actually helps.

2
Check network coverage

You may be in an area with poor network coverage.

You can check network coverage here.

3
Disruptions or service outages

It is possible that there is currently a disruption in your area or maintenance work is being carried out.

Current information on disruptions in your region can be found here.

4
Check device

Make sure that your device is working properly.

To do so, check your SIM card with another device.

Find out more about repairs here.

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