Using the Internet

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  • Select your modem for detailed instructions on its usage and features
  • Manage all of your products online in My Sunrise, where you will find all information and functions

Popular topics

  • Sunrise is committed to a secure Internet
    Sunrise, together with other leading representatives of the Swiss business community, established the Swiss Internet Security Alliance (SISA). SISA offers security checks as well as up-to-date security information.

    • Scammers may contact you and ask for a MySunrise password and/or email password.

      Important: Never give out your password because Sunrise does never ask for these passwords.

      Use a secure password (www.passwortcheck.ch) and keep it safe.

      Please also note the other security information regarding viruses / Trojans, spam, phishing, etc.

      • Viruses can be transmitted through infected e-mails or when downloading data from unreliable sources, and can delete or change data on infected computers.
      • Trojans (or worms) can be unnoticed on your computer and send confidential information to a hacker who thereby gains access to your computer. You can detect Trojans only with the help of anti-virus software.

      Recommended protection measures

      • Sunrise surf protect protects you against viruses while you are surfing and does not require the installation of software on your device.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • Do not open any e-mail attachments from unknown senders.
      • Back up your data regularly.
    • Spam is unwanted e-mails, usually sales offers from unknown senders.

      Recommended protection measures

      • Be careful whom you share your address with. Untrustworthy website operations collect e-mail addresses and sell them to others.
      • Do not react to unwanted messages, not even by unsubscribing. Only unsubscribe from services that you actually signed up for.
      • Do not list your e-mail address on your website, because search robots are roaming all over the Internet and collecting e-mail addresses.
      • Phishing means obtaining confidential information, such as banking information, credit card numbers, account data and passwords.
      • Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.
      • The fraudsters will falsify websites and e-mails from well-known companies and ask you to give them or confirm information such as your user name and password. The similarity to the authentic website is surprisingly high.
      Find all the information about phishing here.
      • Ransomware refers to a special type of viruses, which encrypt the files on your computer and connected drives.
      • This means that the user no longer has access to their data (photos, documents, etc.) and is asked to pay a ransom.
      • There is no guarantee that you will regain access to your data after paying the ransom.
      • Ransomware is transmitted through infected e-mails or when downloading data from untrustworthy sources.

      Recommended protection measures

      • Sunrise surf protect protects you against ransomware while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • Do not open any e-mail attachments from unknown senders.
      • A botnet is a group of computers that are used for criminal purposes without the knowledge of their owners.
      • They are used to distribute spam, for DOS (denial of service) attacks (overloading servers with queries), and other criminal activities.
      • Botnets are often set up using Trojans and viruses.

      Recommended protection measures

      • Sunrise surf protect protects you against viruses and Trojans while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
      • Hackers attempt to obtain access to a computer network, computer or a secured component (for example, a chip card), or blocked data by circumventing security precautions.
      • This is done by exploiting general flaws in software security, phishing, viruses, or Trojans – but also by guessing passwords.
      • Hackers often have criminal intentions, which may include data theft or building botnets.

      Recommended security measures

      • Sunrise surf protect protects you against phishing viruses and Trojans while you are surfing and does not require the installation of software on your device.
      • Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
      • You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
  • What is phishing?

    • Phishing means obtaining confidential information, such as banking information, credit card numbers, account data and passwords.
    • Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.
    • The fraudsters will falsify websites and e-mails from well-known companies and ask you to give them or confirm information such as your user name and password. The similarity to the authentic website is surprisingly high.
    Report Phishing
     
    Did you receive a phishing e-mail?
    Forward it to Phishing@sunrise.net

    Attention: This mailbox is being processed by a machine in an automated way.
     
    Have you found a phishing site?
    Report phishing websites using the following web form.
  • Abuse desk feedback form

    Please fill out the form below in full so that we can close the incident

    * These fields must be filled out.

    The following information you can find in the letter or e-mail you received from Abuse desk:

    Please answer the following questions:

    4. Which measures have you taken up till now?

    Important:
    If you have not done anything yet we ask you to install the software mentioned in item 3 and give your computer a full check.

    Please note your current phone number and e-mail address here so that we can contact you in case we have any questions:

  • Safe surfing for your children
    With the Kaspersky Safe Kids option, your children can enjoy responsible access to the Internet and are safe from danger.

    Accessibility

    The option can be installed on all devices: smartphones, tablets, PCs, and Macs.

    Attention: If your child uses an iPhone or iPad, not all functions will be available due to operating system limitations. Please visit the Kaspersky website for more information.

    Activation
    As soon as your order is completed in our system, we will send you an SMS with the activation code and the link to the Kaspersky website, where you will be guided through the entire activation and installation process.

    Help and support

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