Sunrise service fees

Here you find information on processing fees that apply for administrative work or fees for late payment or early cancellation.

(Last updated 03.2025)

Mobile subscriptions

Fee	Amount (CHF)	Explanation
Activation fee Mobile subscription	59.90	Fee for activating a new mobile subscription. SIM card/eSIM included.
Activation fee Data subscription	29.90	Fee for activating a new mobile data subscription. SIM card/eSIM included.
New SIM New SIM card New eSIM profile	59.90 0.-	Fee for exchanging or replacing a SIM card/eSIM.
Cancellation before the end of the minimum contract duration	Variable + 100.-	If the customer cancels their contract early, they will be billed for all of the monthly recurring base fees up to the end of the minimum contract duration, as well as a processing fee of CHF 100.–. The customer may also be billed for any free gifts and extras that were included as part of their offer.
Cancellation without adherence to the cancellation notice period	Variable + 100.-	When the minimum contract duration has expired and for contracts without a minimum duration, the customer may cancel their contract without observing the regular notice period if they pay the base monthly fees up to the regular notice period plus an additional CHF 100.–.

Prepaid

Fee	Amount (CHF)	Explanation
Activation fee	19.90	Fee for activating a new prepaid SIM card/eSIM included.
New SIM card/eSIM	20.-	You can order a replacement SIM card for free in My Sunrise. In order for us to send you the new SIM card, you need to top up your prepaid balance with a minimum of CHF 20.– in the next 48 hours, regardless of your current calling time credit.
Payout of account balance	30.-	Fee for paying out the account balance when the connection has been deactivated by law. In any other case, the payout or transfer of account balances is excluded.

Internet, landline and TV subscriptions

Fee	Amount (CHF)	Explanation
Activation fee	99.90	Fee for activating a new Internet connection.
Fee for exchanging modems	99.90	Fee for exchanging an old Internet modem for the latest available model. If the modem is defective, the fee is waived.
Cancellation before the end of the minimum contract duration	Variable + 100.-	If the customer cancels their contract early, they will be billed for all of the monthly recurring base fees up to the end of the minimum contract duration, as well as a processing fee of CHF 100.–. The customer may also be billed for any free gifts and extras that were included as part of their offer.
Cancellation without adherence to the cancellation notice period	Variable + 100.-	When the minimum contract duration has expired and for contracts without a minimum duration, the customer may cancel their contract without observing the regular notice period if they pay the base monthly fees up to the regular notice period plus an additional CHF 100.–.
Fee for rental devices	100.- *	Fee for loaned rental devices (modem, router, or TV box) that were not returned within the deadline after contract termination, regardless of the device’s age. * Exception: for the Sunrise Internet Box 5G, we charge a fee of CHF 250.-.
Fee for omission on return of rental devices	49.-	The fee for failure to return loaned devices is charged when one or more borrowed devices are not returned despite multiple reminders.
Inhome Installation	99.-	Home Installation service for Sunrise Internet & TV related Hardware, executed by a certified service technician from a partner company.

Note: If the customer cancels an option early that has a minimum duration (e.g., Teleclub, Canal+, etc.), they will be billed for all of the monthly recurring base fees

up to the end of the minimum contract duration. For the SBB Half Fare Travelcard option, the customer will be billed the full SBB Half Fare Travelcard fee.

Administrative fees

Fee	Amount (CHF)	Explanation
Fee for a paper bill	3.95/month	Fee for sending a simple paper bill (without detailed call information) by post.
Fee for a detailed paper bill	4.95/month	Fee for sending a detailed paper bill with call information by post.
Immediate-payment fee – My Sunrise	1.-	Fee for immediate debiting of the payment of the outstanding or overdue bill in My Sunrise.
Fee for paying a bill at a Sunrise shop	7.50	Processing fee for paying the outstanding, overdue bill at a Sunrise shop.
Paying bills in instalments (instalment payment agreement)	5.-/ instalment	A surcharge of CHF 5.– (incl. VAT) will be billed for each agreed instalment.
Fee for repeated incorrect payment	20.-	Processing fee for manual rebooking in the event of repeated incorrect transfers (UPC bank details used).
5 - 15 min technical support & device service	29.90
15 - 30 min technical support & device service	49.90
30 - 60 min technical support & device service	79.90
60 - 120 min technical support & device service	119.90
Screen protector mount & mini service	9.90
Processing fee for a paper copy of the bill/email	7.50 0.-	Processing fee for ordering a paper copy of a bill. Ordering a copy of a bill by email is free of charge. In addition, the copy of the bill can be downloaded free of charge under My account.
Fee for returned post	10.-	Processing fee for a postal item that can’t be delivered (e.g., bill, reminder).
Fee for payment at the post-office counter	3.90	CHF 3.90 fee for payment at a post-office counter.
Payment without a QR-code reference	5.-	CHF 5.- for a payment without a QR-code reference, e.g., an online-banking payment with only the IBAN number.
Fee for a payment slip	7.50	Fee for sending a payment slip by post.
Account-statement fee	7.50	Fee for sending an account statement by post.
Account-blocking fee	50.-	Fee for blocking the account following non-payment.
Fee for unblocking	65.-	Fee for reactivating the customer account after blocking due to late payment.
Reverse-debit fee (direct debit/(LSV))	20.-	Processing fee for a direct-debit payment that is rejected by the bank.
Suspension fee	5.-/month	Fee for suspending the subscription during a short-term stay abroad.
Relocation fee	99.90	Processing fee for verifying and switching landline, Internet and TV products.
Cancellation fee	100.- 350.-	Processing fee per phone number for cancelling a mobile connection that hasn’t yet been activated. Processing fee for cancelling Internet connections that haven’t yet been activated.
Fee for information on nuisance calls/messages	70.-	Fee for providing information about connection details and the identity of the originator of nuisance calls/messages pursuant to Art. 82 of the Swiss Telecommunications Act.
Changing the mobile number	100.-	Processing fee for the second change of mobile number – the first change is free of charge.
Fee for processing data-protection enquiries	based on effort involved	The fee for processing data-protection enquiries pursuant to Art. 2 of the Swiss Data Protection Act (based on the effort involved – maximum of CHF 300.-).
New-customer identification ID Checker online via SWISS POST	0.- 40.-	Identification via Sunrise ID Checker online CHF 0.- Via SWISS POST CHF 40.-
Change of ownership Via hotline, Sunrise shop Via My Sunrise	40.- 0.-	Processing fee for a change of ownership – the transfer of a landline or mobile number to another person. This fee is charged when, for example, a subscription is transferred to another person.

Administrative fees for late payment (Section 8 GT&C)

Fee	Amount (CHF)	Explanation
First payment reminder	0.-	By email or SMS.
Each reminder	30.-	In writing by letter.
Collection (Amount due CHF 0 - 19)	37.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 20 - 59)	58.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 60 - 144)	Corresponds to outstanding amount	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 145 - 399)	145.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 400 - 999)	225.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 1000 - 1999)	285.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 2000 - 2999)	385.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 3000 - 4999)	575.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 5000 - 6999)	685.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 7000 - 9999)	825.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 10'000 - 19'999)	1'375.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due CHF 20'000 - 49'999)	2'600.-	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection (Amount due > CHF 50'000)	6% of the outstanding amount	Processing fee charged after forwarding the debt to a debt-collection service provider (no earlier than 80 days after billing date).
Collection	After a judgement or contract	Costs that result from a legally binding judgement or a new contract
Collection	Official third-party costs	For expenses necessary for debt collection (e.g., debt-enforcement costs, etc.)*

* According to Section 8 GTC, these will be paid directly to the third-party debt-collection agency, which has an independent legal claim.

At the customer’s request, any collection-related entries will be deleted by Sunrise following payment in full of the outstanding amount.

Online help in My Sunrise

Good to know: In the My Sunrise customer center, you can get personalized help with your product – anytime and with no waiting times.