Service fees
Here you will find an overview of all service fees that could be incurred with Sunrise.
Freedom mobile subscriptions
Sunrise Freedom / Take Away Freedom and Sunrise Young
-
Service
Amount
-
Fee for cancellation without compliance with the minimum contract period
CHF 100.–
-
Activation fee / SIM card
CHF 55.–
Other mobile subscriptions
Older mobile subscriptions and prepaid products
-
Service
Amount
-
Early cancellation fee
variable
-
Fee for changing a prepaid SIM card
CHF 0.–
-
Activation fee / SIM card
CHF 55.–
Sunrise Home
Inclusive other and older landline, Internet and TV subscriptions
-
Service
Amount
-
Internet activation fee
CHF 69.–
-
Change of subscription fee
CHF 20.–
-
Early cancellation fee
variable
-
Fee for unreturned Hardware (WLAN Modem & TV Box)
CHF 100.–
-
Fee for unreturned Hardware (Sunrise Internet Box 5G)
CHF 250.-
Administrative fees
-
Service
Amount
-
Surcharge for paper billing
CHF 3.– / month
-
Surcharge for detailed paper bill
CHF 4.– / month
-
Service charge for payment of invoice in the Sunrise shop
CHF 7.50
-
Mobile phone data transfer in the Sunrise shop
CHF 29.00
-
Technical Support & Devices Service in the Sunrise shop < 15 min.
CHF 29.00
-
Technical Support & Devices Service in the Sunrise shop > 15 min.
CHF 49.00
-
Administrative charge copy invoice
CHF 5.– / CHF 0.–
-
Returned mail fee
CHF 10.–
-
Fee for post office payment or red payment slip online
CHF 2.95 / CHF 5.–
-
Fee for payment slip
CHF 5.–
-
Fee for account statement
CHF 5.–
-
Account blocking charge
CHF 50.–
-
Direct Debit Return Fee (LSV / Direct Debit)
CHF 20.–
-
Ownership change fee - Hotline / Sunrise shop
CHF 40.–
-
Ownership change fee - over My Sunrise
CHF 0.–
-
New customer identification - over SWISS POST
CHF 40.–
-
New customer identification - ID Checker App
CHF 0.–
-
Relocation fee
CHF 69.–
-
Fee for information regarding abusive calls / messages
CHF 70.–
-
Change of mobile phone number
CHF 100.–
-
Service fee for data protection inquiries
based on costs incurred
-
Installment payment agreement
CHF 5.–/installment
Fees for late payment (Section 8 GTC)
-
a) First payment reminder via e-mail or SMS
free
-
b) Every reminder thereafter
CHF 30.–
-
c) Reminder fee cancellation charge
CHF 5.–
-
d) Minimum fees for collection assistance from a third party
check table below
-
e) Additional work performed by the third party for the purpose of debt collection (e.g. address research, etc.)
based on costs
-
f) Expenditures connected to debt collection (e.g. collection expenses, etc.)
Actual costs
Administrative fee after handing the claim over to a debt collection service agency (80 days after the invoice date at the earliest).
-
Claim amount in CHF
Administrative fee in CHF
-
0-19
CHF 37.–
-
20-59
CHF 58.–
-
60-144
Corresponds to outstanding amount
-
145-399
CHF 145.–
-
400-999
CHF 225.–
-
1'000-1'999
CHF 285.–
-
2'000-2'999
CHF 385.–
-
3'000-4'999
CHF 575.–
-
5'000-6'999
CHF 685.–
-
7'000-9'999
CHF 825.–
-
10'000-19'999
CHF 1'375.–
-
20'000-49'999
CHF 2'600.–
-
50'000
6% of the outstanding amount
Note
the early cancellation fee also applies to options with a minimum duration period and monthly basic fees for the remaining period must be paid immediately (e.g. Teleclub, Canal+, etc.). For the SBB Half-Fare option the full SBB Half-Fare fee will be charged.
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