Billing and payment

Service fees

Here you will find an overview of all service fees that could be incurred with Sunrise.

Tip: You can also download a list of the Sunrise service fees in PDF .

We Mobile subscriptions

Sunrise We Mobile / Take Away We Mobile and Sunrise Young

  • Service

    Amount

  • Fee for cancellation without compliance with the minimum contract period

    CHF 100.–

  • Activation fee / SIM card

    CHF 55.–

Other mobile subscriptions

Older mobile subscriptions and prepaid products

  • Service

    Amount

  • Early cancellation fee

    variable

  • Fee for changing a prepaid SIM card / eSIM

    CHF 0.–

  • Activation fee / SIM card Postpaid

    CHF 55.–

  • Activation fee (new customer) SIM card or eSIM Prepaid

    CHF 19.90.-

  • Processing fee (refund credit)

    CHF 30.–

Sunrise Home

Inclusive other and older landline, Internet and TV subscriptions

  • Service

    Amount

  • Internet activation fee

    CHF 79.–

  • Change of subscription fee

    CHF 20.–

  • Early cancellation fee

    variable

  • Fee for unreturned Hardware (WLAN Modem & TV Box)

    CHF 100.–

  • Fee for unreturned Hardware (Sunrise Internet Box 5G)

    CHF 250.-

Administrative fees

  • Service

    Amount

  • Surcharge for paper billing

    CHF 3.– / month

  • Surcharge for detailed paper bill

    CHF 4.– / month

  • Service charge for payment of invoice in the Sunrise shop

    CHF 7.50

  • Mobile phone data transfer in the Sunrise shop

    CHF 29.00

  • Technical Support & Devices Service in the Sunrise shop < 15 min.

    CHF 29.00

  • Technical Support & Devices Service in the Sunrise shop > 15 min.

    CHF 49.00

  • Administrative charge copy invoice

    CHF 5.– / CHF 0.–

  • Returned mail fee

    CHF 10.–

  • Fee for post office payment or red payment slip online

    CHF 3.90 / CHF 5.–

  • Fee for payment slip

    CHF 5.–

  • Fee for account statement

    CHF 5.–

  • Account blocking charge

    CHF 50.–

  • Direct Debit Return Fee (LSV / Direct Debit)

    CHF 20.–

  • Ownership change fee - Hotline / Sunrise shop

    CHF 40.–

  • Ownership change fee - over My Sunrise

    CHF 0.–

  • New customer identification - over SWISS POST

    CHF 40.–

  • New customer identification - ID Checker App

    CHF 0.–

  • Relocation fee

    CHF 79.–

  • Cancellation fee

    CHF 350.–

  • Fee for information regarding abusive calls / messages

    CHF 70.–

  • Change of mobile phone number

    CHF 100.–

  • Service fee for data protection inquiries

    based on costs incurred

  • Installment payment agreement

    CHF 5.–/installment

  • Device plan extension

    CHF 2.00/ month

Fees for late payment (Section 8 GTC)

  • a) First payment reminder via e-mail or SMS

    free

  • b) Every reminder thereafter

    CHF 30.–

  • c) Reminder fee cancellation charge

    CHF 5.–

  • d) Minimum fees for collection assistance from a third party

    check table below

  • e) Additional work performed by the third party for the purpose of debt collection (e.g. address research, etc.)

    based on costs

  • f) Expenditures connected to debt collection (e.g. collection expenses, etc.)

    Actual costs

Administrative fee after handing the claim over to a debt collection service agency (80 days after the invoice date at the earliest).

  • Claim amount in CHF

    Administrative fee in CHF

  • 0-19

    CHF 37.–

  • 20-59

    CHF 58.–

  • 60-144

    Corresponds to outstanding amount

  • 145-399

    CHF 145.–

  • 400-999

    CHF 225.–

  • 1'000-1'999

    CHF 285.–

  • 2'000-2'999

    CHF 385.–

  • 3'000-4'999

    CHF 575.–

  • 5'000-6'999

    CHF 685.–

  • 7'000-9'999

    CHF 825.–

  • 10'000-19'999

    CHF 1'375.–

  • 20'000-49'999

    CHF 2'600.–

  • 50'000

    6% of the outstanding amount

Note
the early cancellation fee also applies to options with a minimum duration period and monthly basic fees for the remaining period must be paid immediately (e.g. Teleclub, Canal+, etc.). For the SBB Half-Fare option the full SBB Half-Fare fee will be charged.

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