Sunrise eSIM

eSIM – the next generation of SIM cards

  • With eSIM, you can connect your device to the mobile network without a physical SIM card. The eSIM is above all recommended for using additional phone numbers with the same smartphone (dual SIM mode).
  • The «e» stands for embedded, since the eSIM is incorporated into the device and cannot be removed.
  • Simply turn on your device, and download and install your eSIM profile via an active Internet connection (such as Wi-Fi). This makes the switch to Sunrise even easier.
  • Existing customers can initiate the switch to eSIM in the My Sunrise portal under «SIM & Devices». New customers can select an eSIM during the order process in the eShop or at a Sunrise shop.

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  • Functionality
    An eSIM consists of two components:

    1. The eSIM Chip, which is permanently installed in the device and stores eSIM profiles.
    2. The eSIM profile, which is your personal SIM profile and contains all required information. You simply download your profile to your device; the download process differs depending on your device.

    Availability

    • The eSIM is available for both Sunrise mobile subscriptions and for prepaid options.
    • With your current number, you can switch from a traditional SIM card to an eSIM, as long as your device supports eSIM technology.
    • If you switch to a different provider, your Sunrise eSIM profile becomes inactive and unusable.
    • You can use your eSIM abroad as well; it is no different than your traditional SIM card.
    • Existing customers can initiate the switch to eSIM in the My Sunrise portal under «SIM & Devices». New customers can select an eSIM during the order process in the eShop or at a Sunrise shop.
  • With an eSIM Digital voucher profile
    If you have signed up for a rate with an eSIM Digital voucher for an eSIM-compatible device, you will receive an activation code (QR Code) from Sunrise, which is available from your My Sunrise customer account under «SIM & Devices». Use the camera of your device to scan the QR code and download the eSIM profile. Please refer to the operating instructions for your device for additional information.

    Your eSIM self-install profile
    If you have been assigned a self-installing tariff, proceed as follows:

    1. As soon as the message "Mobile tariff can now be installed" appears, tap it.
    2. Go to the App Settings and tap : Mobile tariff can now be installed.
    3. Confirm at the bottom of the screen with Continue.
  • Apple Watch Series 3
    Download the eSIM profile via iPhone app. Instructions for Apple Watch Series 3.

    Apple Watch Series 4
    Download the eSIM profile via iPhone app. Instructions for Apple Watch Series 4.

    Samsung Galaxy Watch LTE
    Download the eSIM profile through the «Galaxy Wearable» app. Instructions for Samsung Galaxy Watch LTE.

    Microsoft Surface Pro LTE
    Download eSIM profile via Sunrise eSIM voucher. Please read the operating instructions for your device.

    Apple iPhone XS, XS Max, XR, 11, 11 Pro, 11 Pro Max

    These devices have a built-in eSIM as well as a SIM card slot into which you can insert a nano SIM card. To activate your eSIM by eSIM Digital Voucher, please proceed as follows:

    1. Go to the Settings of your iPhone
    2. Select Cellular
    3. Tap on Add Cellular Plan
    4. Scan the QR code provided in My Sunrise («SIM & Devices») with your iPhone
    The activation process by eSIM self-install is as follows:
     
    1. You'll get a message «Mobile tariff can now be installed» – tap on it
    2. Go to the app Settings and tap «Mobile tariff can now be installed»
    3. Confirm at the bottom of the screen with Continue

    Please refer to the operating Instructions from Apple for additional information.

    Additional devices such as tablets, fitness trackers, smart glasses, bikes and smartphones to follow.

  • eSIM profile deleted
    You can download your eSIM profile again to the same device at no charge. To do so, please use your eSIM voucher. Should you not have an eSIM Digital voucher, you can display the activation code (QR code) in My Sunrise again, and then download your eSIM profile.

    Mobile phone lost
    Block the SIM and eSIM used in your device immediately in My Sunrise.

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