My Sunrise

    • Set up and use eSIM

    The eSIM is your digital SIM card. Learn how the eSIM works and how to order and set it up.

    Order an eSIM
    Set up an eSIM
    Transfer eSIM
    Problems with eSIM

    What is an eSIM and how does it work?

    You can find all information about the benefits of an eSIM on our info page:

    Sunrise eSIM

    Order the eSIM

    Already a Sunrise customer?

    Then you can easily convert your SIM card to an eSIM — either directly on your current device or when switching to a new device.

    Additionally, you can conveniently order a new eSIM via My Sunrise:

    Order eSIM

    Are you about to become a Sunrise customer?

    When you order online or in the Sunrise Shop, select the eSIM option.

    Set up your eSIM

    a) With an eSIM profile without QR code

    With an eSIM profile without QR code (eSIM linked to the device), you will automatically receive a message on your mobile phone and can easily install your eSIM profile. You can find detailed instructions here:

    eSIM without QR code

    b) With an eSIM profile as a QR code

    Scan the QR code on your digital or physical voucher to set up your eSIM profile.

    Scan QR code

    You will receive a printed voucher in the shop.

    If you request your eSIM profile online, you will find the QR code in My Sunrise.

    Here you will find the appropriate instructions for your mobile phone on how to activate the eSIM with a QR code:

    eSIM with QR code

    How to easily transfer your SIM to your new mobile phone with eSIM

    Requirements

    Problems with eSIM

    Here you will find solutions to familiar problems with the eSIM.

    You can download your eSIM profile again on the same device for free.

    If you have an eSIM profile as a QR code, you can display the activation code (QR code) in My Sunrise again and then scan it.

    If you have an eSIM profile without a QR code (eSIM linked to the device), you can request the eSIM profile again via My Sunrise by selecting "Your eSIM profile". You will then receive a notification on your mobile phone and can easily reinstall your eSIM profile. If you do not receive a notification, select "Add eSIM" in your smartphone settings.

    Go to My Sunrise immediately to block the SIM and eSIM profiles you use on the device in question and request a new eSIM profile. You will receive a new eSIM profile by mail.

    If the device with the activated eSIM profile is no longer functional, you can request a new eSIM profile here. You will receive a new eSIM profile by mail.

    Questions and answers

    Normally, yes. An exception applies to Apple devices that support only eSIM. These connect during eSIM installation via a special over-the-air service.

    The QR code can only be linked to one device. To use the eSIM on another device, the eSIM must be transferred from the old to the new device or a new eSIM must be requested via My Sunrise. In both cases, a new eSIM profile is created. The old eSIM profile is deactivated after activation on the new device.

    Many manufacturers and models support an eSIM and a physical SIM simultaneously in Dual SIM mode. It is recommended to check the manufacturer’s specifications for this purpose.

    WhatsApp works with an eSIM just like with a conventional SIM card. However, WhatsApp supports only one phone number per device.
    Tip: The second number can be used with WhatsApp Business or other messaging apps.

    Yes, Mobile ID is also available for eSIM.

    By default, the PIN lock is disabled. However, it can be activated via the device settings. The original PIN code can be found in My Sunrise.

    Before handing over the device, it is generally recommended to perform a full factory reset. This also detaches the eSIM profiles from the device.