Move

How to prepare for your move

Report your move

You can easily report your move online in My Sunrise.

Please be sure to have the following information ready:

  • Your moving date
  • Your new address

In addition, the following information is required for moving Sunrise landline and Internet connections:

  • The previous tenant's phone number, or if there is a fiber optic connection, the OTO ID (number of the fiber optic cable outlet) for your new location
  • A mobile phone number where we can reach you to provide you with additional information or discuss appointment times
Tip: Ask your landlord or building management office for the previous tenant's number or OTO ID, or ask the previous tenant directly.

Important: If you are moving landline and Internet connections, inform us of your new address 14 days before your move.

Additional useful information regarding your move

Processing fee
The testing and switchover processing fee is CHF 59.00

Connection at your old address
The connection at your old address is deactivated on the requested switchover date – even if the activation at your new address won't occur until later. This is done for your protection to prevent a new tenant from making calls at your expense.

Landline phone number
You can definitely keep your phone number when you move. However, if you would like a new phone number (e.g. with your new area code), you may request one from us.

Remain online during your move
Turn your mobile phone into a hotspot and use the data included in your subscription on your laptop or tablet. Or, if you are a Sunrise mobile customer, you can use Sunrise extra SIM surf & talk with a second SIM card on your tablet.
If you do not yet have a Sunrise mobile subscription, we recommend a hotspot with Mobile Internet.

Previous tenant's number
We will need the previous tenant's landline number at your new address to switch your service to the correct phone line. If we do not receive this number, your house connection will have to be modified, which will result in electrician service charges.
Ask your landlord or building management office for the previous tenant's number, or ask the previous tenant directly.

OTO ID/fiber optic cable outlet number
Ask your landlord or building management office for the previous tenant's OTO ID, or ask the previous tenant directly.

Example of a fiber optic cable outlet, including OTO ID (B.110.100.100.1):

New customer moves

Do you still have questions?