No bill received
A bill will only be sent when you have reached a certain predetermined minimum amount. If your bill is below this specified minimum amount, your next bill will contain all billing periods since the last bill (up to four months).
Bill via e-mail
Please check your spam folder. Although this rarely occurs, with some e-mail providers the bill sometimes ends up in this folder.
Always make sure your e-mail address is up-to-date in My Sunrise.
Bill by post
Always keep your mailing address up-to-date in My Sunrise.