Reminder

Prevent dunning fees and connection blocks

• In order to avoid having to pay a reminder fee of CHF 30.00, please pay your bill by the payment deadline given on the bill or reminder.

• Please pay the total amount by the payment deadline specified in the reminder to avoid your connection being blocked.

Please note that there are fees for the blocking. You can find an overview on our support page.

Unblock connection and services

Unblock connection:

To make sure that your connection is unblocked, pay the total amount of the reminder.

Important:After unblocking, you will have to turn your mobile phone off briefly and then on again in order to successfully access the network again.

• Unblock services
  In My Sunrise, you can reactivate them straight away, provided this option is available to you.

  You are hereby committing to paying the outstanding amount immediately. In return, we will reactivate your services straight away. If we do not receive your payment within the next few days, we will block all your Sunrise services again without warning. It can take up to 30 minutes to activate your services.

  As soon as your connection has been completely unblocked, we will inform you of this by SMS or e-mail.

  To remove the block, you will need to restart your device. 

  Please note: International calls, roaming, as well as all premium services will be blocked until we have received payment of your outstanding amounts.

Payment deferrel of 15 days

Do you need more time to pay your bill?
In My Sunrise, you can activate a payment deferral of 15 days, provided this option is available to you. 

This will give you an additional 15 calendar days to pay the outstanding amount. Once the additional time period has passed, we cannot grant any further payment deferrals.

Payment methods and processing time

• Credit card

  Type: Online

  Cost per payment: free

  Duration: After payment, debit on the same working day

• Payment at a Sunrise shop

  Type: Checkout

  Cost per payment: CHF 7.50

  Duration: After payment, debit on the same working day

• Post (orange payment slip)

  Type: E-Banking

  Cost per payment: free

  Duration: 1 working day

• Post (orange payment slip)

  Type: Counter

  Cost per payment: CHF 3.90

  Duration: 2 working days

• Post (red payment slip)

  Type: E-Banking

  Cost per payment: CHF 5.00

  Duration: 2 Arbeitstage

• Post (red payment slip)

  Type: Counter

  Cost per payment: CHF 5.00

  Duration: 3 working days

• Bank

  Type: E-Banking

  Cost per payment: CHF 5.00

  Duration: 1 working day

• Bank

  Type: Counter

  Cost per payment: CHF 5.00 (any bank fees due, depending on the bank)

  Duration: 2 working days

Find a complete overview of all the fees on our Support page.