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    Help and support with Sky

    1. On your Sunrise TV, go to «TV Shop» in the main menu.

    2. Under the «Entertainment» category, choose Sky.

    3. Select your Sky subscription and confirm it with your PIN.

    Here you will find further information about the Streaming Service Sky.

    Yes. Once you've purchased the Sky option (via My Sunrise, Sunrise eShop, Sunrise shop or the Call Center), you'll receive an activation email with instructions on how to link your existing Sky account.

    The link in the email is valid for 7 days and can only be used once. If you need more time, you can send a new activation email to your email address at any time via My Sunrise. To do so, click on the “Manage” link.

    Call our free technical support team on 0800 707 707.

    If you need more information, please go to the support pages on the Sky website.

    Once you've purchased the Sky option, you'll receive an activation email from Sunrise with instructions on how to complete the registration to use the Streaming Service. As soon as the registration is complete, you can use Sky.


    Note: Please remember your username and password that you use for your Sky account.

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    Tip:

    To use Sky immediately, book the service directly through your Sunrise TV Box. To do so, go to the “TV Shop” on the “Home” screen. Activation is quick and easy using the QR code displayed on the screen.

    Use your remote to open the Sky app on your TV box. Navigate to the left and click on “Help & Account” at the bottom of the screen.

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    Note:

    Alternatively, you can also find your email address right on your Sunrise TV Box on the «Home» screen under «TV Shop» and then under «My Subscriptions».

    Yes. Any live broadcasts shown on Sky Sport and Sky Show can be accessed up to seven days after their first broadcast.

    You'll find information on the matches and leagues available on Sky Sport here.
    You’ll find the current match schedule on Sky Sport.

    Sky Show is available only in German and English. The app and the content (movies & series) are therefore offered in these two languages. The available audio and subtitle languages can be found on the detail page of each respective title.

    • Rented movies are available for you to watch for 48 hours from the moment you first stream them.

    • Purchased movies are available for you to access at any time in your user account.

    All offers are non-binding. You can cancel them at any time using the TV remote control in the TV Shop. Press the Home button on your remote control and go to TV Shop / My Subscriptions.

    In My Sunrise, under Entertainment, you can deactivate subscribed Streaming Services.