My Sunrise

    • Setting up WiFi via the Connect App – new customer

    If you’ve never previously owned a Sunrise modem, this page will tell you how to set up your WiFi via the Connect app for your first Sunrise modem.

    Step-by-step instructions

    Black Connect Box 3 modem, standing at an angle with a shadow
    1. Installing modem – have the WiFi login details available

    1. Connect your Connect Box 3 / 3 Fiber and install it. You’ll find the corresponding installation instructions here.

    2. Make sure you have your current WiFi login details (name and password) on hand so that all your devices will be reconnected automatically once your WiFi is set up.

    As soon as the modem is ready for use, the white LED will light up continuously.

    Smartphone screen shows the login page of the Connect app
    2. Download the app and log in

    1. Download the Connect app from the App Store (iPhone) or Play Store (Android):



    2. Log in using your My Sunrise login details.

      Once you’ve logged in with your password, you’ll receive an email with a code that you’ll need to enter into the app. This is for your security so that no unauthorised persons can access your WiFi settings.

    To access My Sunrise, you’ll need your email address, account number or phone number and your password.

    Smartphone screen shows all connected devices in the Connect app
    3. Go to «Devices»

    Go to «Devices» and click on the WiFi icon in the middle of the device view.

    Smartphone screen shows the option to edit the WiFi network in the Connect app
    4. Editing the WiFi network

    Go to «WiFi Networks», select your network and then click on the edit icon.

    Screen shows how to edit the network and enter a new network name and WiFi password in the Connect app
    5. Selecting the WiFi name and password

    1. Enter your previous network name and WiFi password so that your devices reconnect to the WiFi automatically. You can also set a new name and new password – in this case, you'll need to enter the new login details on your devices manually.

    2. Wait a few minutes. You’ll then need to update the WiFi login details on all your devices, including those on which the Connect app is installed.

    Illustration of backing up and restoring Connect Box settings using the Connect App.
    6. Saving network settings

    1. Go to the «For you» screen and tap on the settings icon at the top left.

    2. Make sure the «Auto-restore network settings» switch is enabled. Once it is, your Connect Box settings will be stored in the cloud.

    3. You can now restore your modem settings. This is convenient if you’ve switched modem or if you need to perform a factory reset for your Connect Box.

    NOT AVAILABLE

    Tip

    Perform a WiFi coverage test (Home Scan) to check your network connection.