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    Touchscreen

    Connect Box 4 Fiber

    The touchscreen allows you to manage key functions of your Sunrise modem directly on the device. You can view WiFi information, enable or disable WiFi, run diagnostics, and check error messages.

    Connect to WiFi

    You can quickly access your WiFi network credentials via the display:

    1. Tap the WiFi icon.

    2. Select Password.

    3. The display shows:

      • WiFi Name (SSID)

      • WiFi Password

    Or tap the WiFi icon, then select QR Code and scan it with your smartphone or tablet to connect to the network automatically .

    Disable or enable WiFi

    You can turn WiFi on or off directly from the touch display.

    Disable WiFi

    1. Tap the WiFi icon.

    2. Select "Disable WiFi".

    3. Confirm your selection.

    4. The message "WiFi disabled" appears on the display.

    Enable WiFi

    1. Tap the WiFi icon.

    2. Select Enable.

    3. Confirm your selection.

    Disabling WiFi does not affect devices connected via a network cable.

    Run diagnostic check

    If you experience problems with your Internet connection, you can start a diagnostic check:

    1. Tap the Tools icon.

    2. Select Diagnostics.

    3. Wait until the check has been completed.

    The following items, among others, will be checked:

    • Internet connection

    • Fibre-optic or network connection

    • WiFi status

    • Error analysis

    Once the check is complete, the results and possible solutions are displayed.

    Check error messages

    If the modem detects a problem, a warning icon appears on the touch display:

    1. Tap the Tools icon.

    2. Select the error message.

    3. Read the displayed information and follow the recommended steps.

    Examples of messages:

    • No Signal – No connection to the network has been detected.

    • Internet connection interrupted – The modem is connected, but Internet access is unavailable.

    • WiFi Disabled – The wireless network has been turned off.

    • Setup required – Additional steps are required to establish the connection.

    Restart the modem

    Restart your Connect Box 4 Fiber using the touch display:

    1. Tap the Power button.

    2. Select "Reboot Modem".

    3. Confirm the restart.

    After the restart, the modem will automatically reconnect to the Internet.

    Note:
    During the restart, Internet, WiFi and telephone services will be temporarily unavailable.