Check your power adapter

Before you start

  • Check the label on your power adapter.

  • Look at the serial number. The first two digits must be 22, 23 or 24.

If you are using a power adapter from a different brand, it is not affected.

Power adapter details

Enter the full serial number (letters and numbers, no spaces)

Can’t find the serial number? Upload a photo instead

Drag and drop a file here or

You can upload only one file (JPG, PNG, or PDF, max 5MB)