My Sunrise
    • Internet Problems

    Problems with Wi-Fi

    Problems with the Wi-Fi connection

    What you can do:

    1
    Ensure that you are connected to the correct network

    Ensure that the Sunrise Wi-Fi network is listed under the network options for your device. To ensure you are connected to the correct network, check whether your network SSID matches the information on your modem. You can find the SSID on the sticker on the bottom of your modem, as shown below.

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    2
    Please note

    If you are unable to locate your network or SSID, please restart your modem. To do so, press the reset button on the back of your modem. The reset button is marked in orange in the image below. Keep the button pressed for more than 15 seconds. Your modem will restart. After 15 minutes, the modem will be reset and fully functional again.

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    3
    Check your Internet connection

    If you are connected to the Wi-Fi but still don’t have an Internet connection, click on the link below and follow the troubleshooting steps.

    No Internet connection
    4
    Optimize your Wi-Fi

    If you are connected to the W-Fi but are still experiencing outages, check out our tips for optimizing your Wi-Fi. which will help ensure you are getting the best possible connection.

    Wi-Fi optimization
    Live diagnosis and help
    In your My Sunrise customer area, you can find out if there are any disruptions and get help with online troubleshooting that is personalized and available at any time.
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    Community help
    Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.
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