Quick access

Sunrise Prepaid products

  • Manage all your Prepaid products online in My Sunrise, where you will find all information and functions

  • Sunrise Cockpit for options and full cost control, even abroad

  • Interactive instructions for the most important smartphones and tablet devices and their features, explained step-by-step

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In My Sunrise
Check and top up your credit

Key combinations
Query current time credit
*121# Call button

Top up credit
With refill code: *131*Code# Call button
With credit card: *137*Amount# Call button
With credit card (not your own): *137*Amount*Mobile phone number# Call button

Important: The credit card must be registered in advance in My Sunrise.

Other ways to top up
Here you'll find an overview of all top up options

  • The prepaid credit balance will expire if the number hasn’t been used for 17 months. Examples of usage include topping up the credit balance, making calls, using mobile data or sending SMS.

  • Sunrise has the right to cancel the prepaid contract. The phone number in question is returned to Sunrise without compensation and is reassigned.

  • Sunrise prepaid mobile phones have a SIM lock for two years after purchase and therefore can only be used with a Sunrise SIM card during these two years.

  • After the two years have expired, the SIM lock can be removed from the device in a Sunrise shop or by calling 0800 707 707.

You are seeing your current credit minus CHF 1.20. This CHF 1.20 is an amount that has been set aside for data usage (CHF 1.20/day). This amount will be debited as soon as you start using data.

For legal reasons (money laundering, amounts being subject to tax, etc.), wrongly transferred credit cannot be recovered. Unfortunately, this means it is lost.

Community help
Are you looking for a solution? Consult other customers and experts and become part of our Sunrise Community.
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