Retrieve PIN and PUK code

Forgot your PIN code or want to reset it? Your original PIN code can be found on the SIM card carrier. You can also find your PUK code in your My Sunrise customer account.

Find out what your PIN or PUK code is

Check the SIM card carrier

Your SIM card came in a SIM card carrier.
You will find your original PIN code and the PUK code on the back of the card carrier.

Sunrise SIM-Kartenträger mit PIN und PUK Code

Check in My Sunrise

You can find the original PIN code for your physical SIM card in My Sunrise under SIM and Devices.
The PIN code for your eSIM is not stored here. However, you can retrieve your PUK code in My Sunrise.


Retrieve PUK code in My Sunrise

You can retrieve your PUK code in My Sunrise.
You will need the PUK code if you have changed the original PIN code and forgotten the new PIN.

PIN code entered incorrectly three times

If you have entered your PIN code incorrectly three times, your SIM card will be blocked.
In this case, you will need the PUK code. After entering the PUK code, your SIM card will be unlocked again and you can assign a new PIN code.

Change PIN code

You will need your current PIN code or the PUK code to change the PIN code.

Enter an incorrect PIN code three times

First enter an incorrect PIN code on your mobile phone three times.


SIM blocked

Your SIM card is now blocked.
Follow the next step to unblock it again.

Enter the PUK code

Enter your PUK code to unblock the SIM card again.


PUK code on SIM card carrier or in My Sunrise

You can find your PUK code on your SIM card carrier or in My Sunrise.

Assign a new PIN code

You can now assign a new PIN code, which can be anything you like.