Retrieve PIN and PUK code
Forgot your PIN code or want to reset it? Your original PIN code can be found on the SIM card carrier. You can also find your PUK code in your My Sunrise customer account.
Check PUK code in My Sunrise
You can check your PUK code (with an eSIM also the PIN code) in My Sunrise:
Forgotten your PIN code
If you have forgotten your PIN code, please intentionally enter an incorrect PIN code 3 times. Your mobile phone then asks for the PUK code. Once you have entered this correctly, you can set a new PIN code.
PUK entered incorrectly
If you enter the PUK code incorrectly 10x, we deactivate your SIM. You need a replacement SIM.
Order new SIM
Block / unblock SIM
In My Sunrise you can block or unblock your SIM online at any time:
Check the SIM card carrier
Your SIM card came in a SIM card carrier.
You will find your original PIN code and the PUK code on the back of the card carrier.
Change PIN code
You will need your PUK code to change the PIN code.
First enter an incorrect PIN code on your mobile phone three times.
Your SIM card is now blocked.
Enter your PUK code to unblock the SIM card again.
PUK code on SIM card carrier or in My Sunrise
You can find your PUK code on your SIM card carrier or in My Sunrise.
You can now assign a new PIN code, which can be anything you like.