help_4.6.6-0

PIN and PUK code

Where can I find my PIN and PUK?

Option 1: You can view your PUK in My Sunrise:

Option 2: You can find your original PIN and your PUK on the back of the SIM-card carrier:

I’ve forgotten my PIN or have entered it incorrectly

If you’ve forgotten your PIN, please enter the wrong PIN intentionally three times in a row. Afterwards, your mobile will ask for the PUK. Once you’ve entered the PUK correctly, you can set a new PIN.

I want to change my PIN

  1. Enter an incorrect PIN three times

    Intentionally enter an incorrect PIN three times in a row.

  2. Enter the PUK

    Enter your PUK to unlock the SIM again.

  3. Select a new PIN

    Now you can select and enter a new PIN of your choice.

I’ve entered the PUK incorrectly ten times

If you’ve entered the PUK incorrectly ten times, your SIM will be deactivated and you’ll need a new SIM. You can order a new SIM here:

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