My Sunrise
    • SIM card and eSIM

    Retrieve PIN and PUK code

    Forgot your PIN code or want to reset it? Your original PIN code can be found on the SIM card carrier. You can also find your PUK code in your My Sunrise customer account.

    Check PUK code in My Sunrise

    You can check your PUK code (with an eSIM also the PIN code) in My Sunrise:

    Check PUK code
    NOT AVAILABLE

    Forgotten your PIN code

    If you have forgotten your PIN code, please intentionally enter an incorrect PIN code 3 times. Your mobile phone then asks for the PUK code. Once you have entered this correctly, you can set a new PIN code.

    NOT AVAILABLE

    PUK entered incorrectly

    If you enter the PUK code incorrectly 10x, we deactivate your SIM. You need a replacement SIM.

    Order new SIM

    Block / unblock SIM

    In My Sunrise you can block or unblock your SIM online at any time:

    Block / unblock SIM

    Check the SIM card carrier

    Your SIM card came in a SIM card carrier.
    You will find your original PIN code and the PUK code on the back of the card carrier.

    Change PIN code

    You will need your PUK code to change the PIN code.

    1
    Enter an incorrect PIN code three times

    First enter an incorrect PIN code on your mobile phone three times.

    NOT AVAILABLE

    SIM blocked

    Your SIM card is now blocked.

    2
    Enter the PUK code

    Enter your PUK code to unblock the SIM card again.

    NOT AVAILABLE

    PUK code on SIM card carrier or in My Sunrise

    You can find your PUK code on your SIM card carrier or in My Sunrise.

    3
    Assign a new PIN code

    You can now assign a new PIN code, which can be anything you like.

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