Meta AI Glasses
Information on warranty, returns and support for Meta Glasses, Ray-Ban Meta and Oakley Meta Smart Glasses.
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Supported models
Meta Glasses
Ray-Ban Meta Gen 1 and Gen 2
Oakley Meta HSTN and Oakley Meta Vanguard
Device defective or damaged?
A defective product is covered under warranty. Claims are handled by the relevant support organization of Meta, Ray-Ban or Oakley.
Meta Glasses
If you experience a hardware or software issue, please contact Meta Support directly. Meta is responsible for customer support as well as manufacturer warranty and service processing.
Ray-Ban Meta
If you experience an issue with Ray-Ban Meta Gen 1 or Gen 2, register the device and submit a support request through the Meta Returns Portal.
Oakley Meta
If you experience an issue with Oakley Meta HSTN or Vanguard, register the device and submit a support request through the Meta Returns Portal.
Tips for submitting a support request
If possible, have your proof of purchase, model name, serial number, a description of the issue, and photos of any visible damage ready.
Proof of damage is required for shipping-related damage claims.