My Sunrise

    • Resolved network and service interruptions

    Here you will find resolved network and service outages since January 2023. We archive all major outages involving more than 10,000 affected customers.

    Outage (Reference)

    Details

    IFT000000054338

    Date & time
    11 June 2024 17:00 - 19:30

    Affected region
    Nationwide (Switzerland)

    Affected services
    TV services

    Nature of disruption
    Sunrise TV services only worked to a limited extent


    Number of affected customers
    More than 10,000

    Cause of disruption
    Fault in central network element

    IFT000000053038

    Date & time
    2nd February 2023, 11:19 - 12:39

    Affected region
    Nationwide (Switzerland)

    Affected services
    Voice calls - Fixed line & Mobile

    Nature of disruption
    Voice calls were not possible for some users connected via Sunrise fixed line or mobile network.

    Number of affected customers
    More than 10,000

    Cause of disruption
    Failed network change