TV not working - Sunrise TV Box

Most disruptions can be fixed in just a few steps. Follow the instructions below to start watching TV again as quickly as possible.

1. Check whether there’s any disruption

Unfortunately, disruptions caused by maintenance work or unforeseeable events can never be prevented entirely. Our technicians do their best to ensure that any disruptions are fixed as quickly as possible.

Regional events with Internet, TV and Landline

Please enter your postal code, street or city to check if there is a regional incident.

2. Check cables

Check whether all the cables are still plugged in correctly and make sure that none of them have been accidentally unplugged or bent.



  • Use either the HDMI cable included in the delivery or a new, intact HDMI cable with «high speed» specifications. If possible, test different HDMI cables as well.

  • In addition, make sure that you’ve selected the correct HDMI connection as the input for your TV set. For the exact procedure, please refer to the instruction manual for your TV set.

  • Make sure that the antenna cable is connected correctly and that your TV Box is connected to the modem via LAN or Wi-Fi, otherwise you won’t be able to watch live TV.

3. Restart TV Box

Restart your TV Box by disconnecting the power supply for 30 seconds.

4. Reset TV Box

Reset your TV Box to factory settings. To do this, follow the instructions in the video:

5. Personalized troubleshooting

Log in and use the personalized online troubleshooting in My Sunrise.