My Sunrise

    • Help and support with Netflix

    Sharing a Netflix account – what you need to know

    1. On your Sunrise TV, go to «TV Shop» in the main menu.

    2. Under the «Entertainment» category, choose Netflix.

    3. Select your Netflix subscription and confirm it with your PIN.

    To find out more about Netflix as a Sunrise TV option, please click here.

    Yes. After purchasing the Netflix option from Sunrise, you will receive an activation email with instructions on how to link your existing Netflix account.

    The link in the email is valid for 7 days and can only be used once. If you need more time, you can send a new activation email to your email address at any time via My Sunrise.

    Call our free technical support team on 0800 707 707.
    If you need more information, please go to the Netflix Help Center.

    Members who open a new account can transfer a profile from an existing account to their new account. This includes recommendations, viewing history, My List, saved games, settings and more. The customer receives a QR code that is displayed on the TV screen, and they can use it to transfer the profile online. To find out more, check out «Profile transfers» on the Netflix website.

    After purchasing the Netflix TV option (via My Sunrise, Sunrise Shop or Call Center), you will receive an activation email from Sunrise with instructions on how to complete the registration to use the streaming app. As soon as the registration is complete, you can use Netflix.

    Note: Please remember your username and password that you use for your Netflix account.

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    Tip:

    To use Netflix immediately, book the service directly through your Sunrise TV Box. To do so, go to the “TV Shop” on the “Home” screen. Activation is quick and easy using the QR code displayed on the screen.

    1. Log in to My Sunrise.

    2. Go to «My Products» and select the Sunrise subscription that includes Netflix.

    3. Go to «TV Netflix» and then to «Details».

    4. Click on «Forgot username/password».

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    Note:

    Alternatively, you can also find your email address right on your Sunrise TV Box on the «Home» screen under «TV Shop» and then under «My Subscriptions».

    1. Log in to My Sunrise.
    2. Go to «My Products» and select the Sunrise subscription that includes Netflix.
    3. Go to «Options».

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    Note:

    You can upgrade at any time. You can only downgrade once the current term has expired.

    1. Log in to My Sunrise.
    2. Go to «My Products» and select your relevant TV subscription.
    3. Go to «Options».

    If you purchased Netflix as a TV option through Sunrise, you’ll find the «Forgot username/password» link there.
    Your new password for the service will be sent to the email address you provided when purchasing the streaming service.

    1. Log in to My Sunrise.
    2. Go to «My Products» and select your relevant TV subscription.
    3. Go to «Options».

    • If you purchased Netflix as a TV option through Sunrise, you’ll find the «Deactivate» link there.

    • If your Netflix subscription is part of an older Up Home + / Up TV XL package, it will be cancelled automatically when you cancel Up Home + / Up TV XL (the packages can only be cancelled via My Sunrise or by phone). The same applies if you switch to a Sunrise TV product that doesn’t include Netflix.

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    Note:

    Alternatively, you can also cancel your Netflix account right on your Sunrise TV Box. To do this, go to the Home screen, navigate to «TV Shop» and then to «My Subscriptions».

    Please follow the instructions on the Netflix website.