Help and support with Netflix

Sunrise UP TV XL includes the standard Netflix subscription.

If you’re using Sunrise We Home or Sunrise Home Unlimited and wish to add Netflix as an option, please proceed as follows:
1. Press the «Home button» on your remote control.
2. Open the Netflix app.
3. Create a customer account.
4. Select the payment method.

Go to the login page and reset your password by e-mail or SMS.

If you pay for Netflix monthly through Sunrise, you need to cancel via the Netflix website and for the Netflix billing period. Depending on when this period ends, it’s therefore possible that Netflix will be billed as usual on your next Sunrise bill.

If, on the other hand, your Netflix is included as an UP TV XL product, then your Netflix subscription will also be canceled when you cancel UP TV XL.

Please follow the instructions on the Netflix website.

Please contact the Netflix help center.

Yes. You pay the difference of CHF 6.– with your Sunrise phone bill. You will have to make any changes to the subscription on the Netflix website yourself.

1. Log in to My Sunrise.
2. Click on «My Products» and select the Sunrise subscription that includes Netflix.
3. Go to «TV Netflix» and then to «Details».
4. In the overview, click on «Forgot password/user name».