My Sunrise

    • Poor TV picture quality

    Follow the steps below to fix the problem.

    1
    Check the cable

    Poor picture quality is usually caused by signal interference. Please check the cable connection between the TV and the wall outlet:

    • Make sure the cable is properly plugged in at both ends.

    • Unplug and replug the cable at both the TV and the wall outlet.

    • Ensure that neither the cable nor the wall outlet show visible damage.

    • The TV must be directly connected to the wall outlet. Make sure only one cable is used, without splitters or signal distributors in between.

    • The cable should have a maximum length of 10 meters.