Changes to contract terms as of July 1, 2023

The monthly base fee for our subscriptions will rise by around 4% from July 1, 2023. This action is necessary to offset the inflation-related increases in energy, labor and operating costs that are also significantly affecting Sunrise. In 2022, Switzerland recorded the highest rate of inflation for many years (2.8%), with an additional 2.4% forecast for this year. Like many other companies, we are no longer able to absorb the extra costs through cost efficiencies alone and so we are adjusting our prices.

The price adjustment applies to the list price of the subscriptions. However, there will be no price increases for prepaid offers, installments for devices, options and connection costs.

May we help you further?

For any questions regarding price adjustments, our hotline team is happy to help you from Monday to Friday, from 8:00 AM to 7:00 PM – we're just a phone call away!

  • Like many other companies, inflation-related increases in energy, labor and operating costs are also significantly affecting Sunrise .

  • The price adjustment applies to the list price of the subscriptions. However, there is no price increase for prepaid offers, installments for devices, options, connection costs (calls / mobile data) and Mobile Data We Connect subscriptions.

  • From now on, you can find the new prices in My Sunrise .

  • The price adjustment does not apply to installments for devices.

  • Yes, the price adjustment also applies to pending orders.

    Example: If you ordered a product on April 15th, which activates on August 15th, then your price will be increased.

  • Your lifetime discount will not change. Only the monthly base fee (list price) of the subscription will increase.

  • The price adjustment will apply starting from July 1st .  You will see the adjusted price for the first time in your July bill.

  • Yes, your discount will be applied proportionally to your new monthly base fee (list price) and the duration of your discount will not change.

    Example: Your list price is CHF 50 and you have a 50% discount (CHF 25). Your list price increases by 4%, so your new list price is CHF 52 and your new (50%) discounted price is CHF 26.

  • Yes, the monthly base fee for your subscription will increase, but your discount still applies.

  • No. If you participate in a dedicated Sunrise Bring your own SIM program, it is possible that the base fee for the defined mobile subscription will be higher. But this will be offset by a corresponding discount to make sure that your current net price stays the same.

  • Yes, the monthly base fee for their subscription will increase, but their discount still applies.

  • Sunrise is updating the data-protection provisions in clause 9 of the GT&C to take account of the new Data Protection Act that will apply from September 1, 2023. The data-protection provisions in our GT&C outline how Sunrise processes your data and protects your privacy.

    In line with the current standard in the telecoms market, we are also adding a clause on inflation to the GT&C (clause 2). Based on this, prices for services can be adjusted once a year to reflect the increased cost of living. The reference point used is the national consumer price index (CPI).

    In order to offer you price stability, we will not make any further inflation-related price adjustments to subscriptions before 2025.

    The new Sunrise GT&C and a comparison with the previous version can be found at www.sunrise.ch/gtc

  • In 2022, Switzerland recorded the highest rate of inflation for many years (2.8%), with an additional 2.4% forecast for this year. The current price adjustment is necessary to offset the inflation-related increases in energy, labor and operating costs that are also significantly affecting Sunrise.

    In line with the current standard in the telecoms market, we are adding a clause on inflation to the GT&C. Based on this, prices for services can be adjusted once a year to reflect the increased cost of living. The reference point used is the national consumer price index (CPI).

    In order to offer you price stability, we will not make any further inflation-related price adjustments to subscriptions before 2025.

  • The CPI measures the change in prices of goods and services which are representative of a private household's consumption in Switzerland. It indicates how much consumers need to increase or to decrease their expenditure to maintain the same volume of consumption, despite the variations in prices.

  • Please contact our Customer Service at 0800 707 017. Please note that written cancellations are not valid.

  • Please use the Chat pop-up window on the bottom right of your screen to chat with us. You can also call us at 0800 707 017.