Questions about your bill

Frequently asked questions about Sunrise bills

Other topics

On the following pages, you will find more information about your bill, individual bill items and how you can keep your monthly costs under control.

Possible reasons why your bill does not show the expected amount

If your Sunrise bill is higher or lower than expected, this could be due to several reasons:

  • Our bills are always issued on the first business day of the month.
    As an existing Sunrise customer, you will not receive a separate bill when you purchase a subscription during the month.
    Instead, the prorated costs for the first month of your subscription will appear on your usual bill in the following month.

    So your first Sunrise bill after purchasing a new subscription will be higher than usual and includes the costs for the first two months of the subscription.

  • If you decide to switch your Sunrise subscription, you will most likely have already received your monthly bill for the current month.
    Please pay this bill in any case.

    Any excess fees that you’ve paid will be credited to you on a prorated basis from the date you switched your subscription until the end of the month. The new subscription will be charged the following month, on a prorated basis from the start of the subscription until the end of the month..

    In addition, your bill contains the usual new subscription fees, which are charged in advance for the current month.

  • Your additional services comprise all services that you used in the past month but that are not part of your subscription.
    These include roaming charges, premium SMS charges, or service fees.

    In your My Sunrise customer account and in the My Sunrise UPC app, you can deactivate additional services such as Sunrise Pay and Premium SMS or add additional options to your subscription.

What is charged and when?

By default, we charge your subscription fees in advance at the beginning of the month. Additional services that you use will be accounted for in the following month.

  • Your subscription fees will be charged at the beginning of each month.
    The additional services that you use (such as international calls) are shown on the bill for the following month.

  • While subscription fees are billed at the beginning of each month, you will always receive the charges for additional services in the following month.

    If you have rented a movie or used data roaming abroad even though these services are not included in your subscription, we will bill you for these costs in the following month.

    You can add or remove your additional services in your My Sunrise customer account. You can set a cost limit for data roaming in the Sunrise Cockpit.

New at Sunrise

If you are a new customer, you will receive two bills within the first 30 days.

  • You will receive your first bill immediately on the start date of your new subscription.

    This bill includes the prorated subscription fees from the start of the subscription until the end of the month. The additional services that you use in the first month will be billed in the following month.

    If you incurred any service fees, these will also be listed here.

  • You will receive your first complete Sunrise bill at the start of the new month.

    This contains the basic subscription fees, which are charged in advance at the beginning of the month.
    Furthermore, this bill will list the additional services you used in the previous month.

Sunrise customers with a new product

If you are already a Sunrise customer and have switched your subscription or purchased a new product, your first bill after purchasing the new subscription has a few differences:

  • If you change your subscription during the course of a month, we will charge you the new subscription fees on a prorated basis the following month.

    The subscription fees will appear twice on your bill for that month:
    On the first line, the new subscription fee will be prorated from the date of the switch until the end of the month. The new subscription fee for the current billing month is shown in full on the second line.

    The costs of your old Sunrise subscription will be credited on a prorated basis in the Corrections section.

  • You will receive your first Sunrise bill in the month after the subscription is activated.

    You will be charged for the previous month on a prorated basis, depending on the date on which your subscription started. The second month will be charged in advance by default.

    Accordingly, the subscription fees are listed twice on your first bill.

Other questions

  • New discounts and rebates are valid starting the following month.
    If you are granted a discount after the beginning of a month, it generally takes effect starting the following month. Discounts or rebates are not granted retroactively for the previous month.

    If you suddenly no longer see a discount on your bill, it may have expired.
    Be sure to check this in your My Sunrise customer account:
    Select the respective product and click on «Details». Click on «Costs & Discounts» to view your current discounts and rebates.

  • Premium SMS are value-added services that send you fee-based content by SMS or MMS, such as horoscopes, news, sports, games or erotic content. You can also make donations and participate in contests with Premium SMS.

  • The value-added tax for devices and accessories will not appear on your monthly bill.
    This is because you received a VAT declaration at the start of your device plan. Therefore the value-added tax cannot be shown again on the monthly bills.

    If you need a VAT declaration, please use the detailed declaration you received at the start of your device plan.

  • If you have opted for installment payments, you generally pay the costs of your device in 24 installments. The last installment is generally different. Therefore you pay amount A for 23 installments and amount B for the last installment.

    Your bill shows which installment it is for each month.
    For example: Installment 2 of 24 in the second month of your device plan.

  • After your last subscription month, you will receive the bill for the additional services you used during the previous month as usual.

    Please make sure that you return your Sunrise devices within three months after you cancel your subscription. Otherwise, you may be charged penalty fees.

Your Sunrise bill: Explained page by page

The details of your Sunrise bill are explained below.
You will receive an overview of which items you can find on the bill, where they are and what they mean.

Bill overview on the 1st page

1. Here you can see your Sunrise products and their corresponding basic monthly fees at a glance.

2.
On the following pages of your bill, deductions such as discounts or credits are marked with the letter a), while additional costs are marked with the letter b).

3. Under «Other products»,  you can see the costs of any additional services you purchased in the past month.

VAT declaration on the 2nd page

4. Your Sunrise products and services are subject to a 7.7% value-added tax.

No value-added tax is listed for accessories and devices, since you already received a value-added tax declaration outlining the total costs at the start of your device plan.

We do not charge value-added tax separately for products and services from third parties (e.g., Netflix, Apple). This is already included in the product price.

Your monthly product costs starting on the 3rd page

5. Your subscription fees will be charged in advance on a monthly basis.

Special case – first bill: In this case, the subscription fee for the first month will be charged on a prorated basis, immediately after signing the contract.
Find out more here

Special case – subscription switch:
In this case, the subscription fee for the first month will be charged on a prorated basis in the second month.
Find out more here

Special case – first bill after purchasing a new subscription:
In this case, we will not charge you the subscription fee and the additional services for the first month until the second month.
Find out more here

6. The additional services you used in the previous month will be charged retroactively. You will see the services you actually used in the previous months.

Your detailed connection information

7. You can receive your detailed connection information attached to your bill upon request.
Here you will find an overview of all phone calls made, SMS and MMS sent and data volume used in the past month, including the costs and the respective duration.

You can’t find any detailed connection information on your bill or no longer wish to receive the connection information?
You can change these settings yourself in your My Sunrise customer account under «Bills».
Digitally delivered bills always contain connection information. For paper bills, you can add this as an additional option.

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