Frequently asked questions about Sunrise bills

Will costs be reimbursed in the event of a cancellation? What does the mysterious number with 80000 at the end mean? Where is your VAT declaration for devices? And what happens if you cancel an option afterwards?

Find our answers to frequently asked questions about bills here.

Yes. Prepaid monthly fees are credited to the next bill on a pro rata basis, and based on the date of deactivation.

Subscription fees charged in advance are credited to the next bill or the final bill on a pro rata basis.

VAT for devices and accessories will not appear on your monthly bill.

However, you will have received a VAT receipt at the start of your device plan.

View receipt in My Sunrise

This is the number for the Sunrise message center. You will always see this number on your bill when you send a text message while abroad.