Information about my bill

Are you having trouble understanding your bill or locating individual items or information?

We will explain your Sunrise bill step by step and page by page.

Your Sunrise bill: Explained page by page

1
Overview of your Sunrise products

Here, you can see an overview of your Sunrise products and the total costs. Discounts and promotions are already deducted.

2
discounts and promotions

Your savings result from discounts and promotions. A detailed breakdown can be found in a gray box further down on the bill.

Sunrise bill overview of costs
Bill overview on the 1st page
3
VAT declaration

Your Sunrise products and services are subject to a 7.7% value-added tax.


No value-added tax is listed for accessories and devices, since you already received a value-added tax declaration outlining the total costs at the start of your device plan.


We do not charge value-added tax separately for products and services from third parties (e.g., Netflix, Apple). This is already included in the product price.

Sunrise bill VAT declaration
VAT declaration on the 2nd page
4
Subscription fees

Your subscription fees are billed in advance on a monthly basis. Any additional services you use throughout the month are billed retroactively.

5
Actual monthly amount

Under «Instead of CHF», you can view the gross amount for your services. Under «Amount in CHF», you will find the actual monthly amount after your discount has been deducted.

Sunrise bill monthly costs
Your monthly product costs starting on the 3rd page
NOT AVAILABLE

Special case – first bill

In this case, the subscription fee for the first month will be charged on a prorated basis, immediately after signing the contract.

More about your first bill

NOT AVAILABLE

Special case – subscription switch

In this case, the subscription fee for the first month will be charged on a prorated basis in the second month.

More about your first bill after switching subscriptions

NOT AVAILABLE

Special case – first bill after purchasing a new subscription

In this case, we will not charge you the subscription fee and the additional services for the first month until the second month.

More about your first bill after taking out a new subscription

6
Detailed connection information

You can receive your detailed call statement attached to your bill upon request (the call statement is always included digitally and you cannot opt out of this service).
Here you will find an overview of all phone calls made as well as costs for roaming, mobile data, SMS etc. that have been incurred in the past month, including respective durations and costs.


You receive paper bills and would like to either order or stop receiving your detailed call statement?
You can change these settings yourself in My Sunrise under «Bills».

Sunrise bill detailed connection information
Detailled connection information
7
Your savings in detail

Here, we break down your savings resulting from discounts and promotions by phone number.

Sunrise bill overview of discounts and promotions
Your discounts and promotions in detail
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