Change personal information

Find out how to change your e-mail address, correspondence language, date of birth or name here.

Register/change e-mail address

Would you like to register your e-mail address with Sunrise or change the registered e-mail address?

Simply register or change your e-mail address online in My Sunrise:


Confirmation of e-mail address

Confirm e-mail address

  • Sunrise will send you important information about ongoing orders and, if you wish, also your bill to the e-mail address on file.

  • Please confirm your e-mail address to ensure that you do actually receive this information.

Confirmation e-mail

  • As soon as you register or change your e-mail address in My Sunrise, we will send you a confirmation e-mail.

  • To confirm your e-mail address, please just click on the confirmation link in this e-mail.

Confirmation e-mail not received

  • If you have not received the confirmation e-mail with the link, you can start the process again.

  • Simply click on the link «Send confirmation e-mail» in My Sunrise.

Change communication language

Would you like to receive communications from Sunrise in a different language? You can choose between English, French, German and Italian.

Simply change the language online in My Sunrise:

Change contact number

Simply change the contact phone number that is registered with Sunrise online in My Sunrise:

Change name or date of birth

Change your name or date of birth conveniently online in My Sunrise:


Digital identification process

Sunrise is required by law to identify all customers with a valid identification document and to store a digital copy in the customer account. A check of the identification document is required if there is a change of name or date of birth.

The digital identification process starts automatically when you change your name or date of birth in My Sunrise. Simply follow the steps on the screen.

You can find more information about digital identification here.