Internet is not working
No Internet connection
The following instructions are valid for Connect Box 1, 2 & 3 as well as for all other modems that are not illustrated separately below.
What you can do:
If the LED on your modem is continuously lit up in white, skip step 2 and go directly to step 3. If the LED on your modem is not continuously lit up in white, please go to step 2.
Check the cables that were provided with the modem. Then carry out the following two steps to ensure a correct Internet connection.
Check which type of cable socket (option A or B) your modem is connected to and connect the appropriate cable as shown.
Connect the cable to the modem. After a few minutes, the LED display on your Connect Box 1/2 should be continuously lit up in white.
Restart the modem by turning it off first using the on/off button (see image). Wait until the modem has fully restarted. This can take up to 15 minutes.